Search results for: 'distributed d2cb of service'

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

The United States' rapidly evolving connected car market consistently adapts to shifting consumer preferences, driven by the adoption of emerging use cases that shape the new normal across diverse customer segments. Frost & Sullivan’s Voice of Customer: In-Car Services and Features, Passenger Vehicles, United States, 2024 survey reveals how car own...

Macro trends in the Middle East and North Africa, namely, economic diversification from non-oil segments, rising urbanization, socio-economic reforms, and development of infrastructure, have aided in the rising demand for steel. The Arab Spring revolution will continue to shape the development of the region. Steel service centers (SSC) are the pref...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size in Colombia and Peru in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overse...

The study analyses the personal protection equipment distribution market in Western Europe. The study discusses regional trends, types of distributors, emerging new channels, and top distribution trends in the market. Market estimates and product and regional splits are provided for the base year 2014. Products covered are basic workwear, above-the...

Prosumers (customers who both produce and consume energy) are on the rise globally, as investment in renewables and distributed generation technologies increase. Enabled by smart energy management solutions, smart grids, energy storage solutions, and supportive legislation, the next 5 years will see strong growth in related markets, as well as disr...

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

07 Mar 2019  |  North America  |  Market Research

Uberization of Vehicle Service—Business Model and Revenue Analysis, 2017–2025

$1.8 Billion in Total Service Revenue to be Booked From Online Service Marketplaces Across North America and Europe in 2025

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The aim of this study is to research, analyze, and forecast the business impact of the service marketplaces business model in the automotive aftermarket. Service marketplaces are a direct outcome of the digital wave disrupting the automotive aftermarket service industry. As per Frost & Sullivan’s analysis, a majority of the activity is currently vi...

10 Apr 2018  |  Global  |  Market Research

Global Low-voltage Switchgear Market, Forecast to 2022

Growing Distributed Energy Resources, Rapid Urbanisation and Commercial Expansion will Drive the Demand

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Switchgear is an integral part of the electrical power value chain. Increase in power demand and replacement of aged equipment in the Transmission and Distribution (T&D) grid infrastructure is driving the demand for switchgears globally. Need for continuous, uninterrupted power supply and to protect the electrical equipment from fault currents, swi...