Search results for: 'colocation data center trends'

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

The research service sets the stage for visionary thinking by identifying and analyzing the various Mega Trends in Malaysia that will impact and shape the countrys economy, society, and culture. For the purpose of this study, Mega Trends are categorized into urbanization, society, economy, technology, energy, infrastructure, mobility, health and we...

The continued development of new treatments associated with the demographic trends and public health considerations is remarkable. Nanotechnology has been identified as one most relevant key enabling technologies of the last ten years, significantly impacting on many different biomedical developments in a broad spectrum of applications therapeutics...

The MENA broadcast market is undergoing transformation to suit the evolving social, political and economic trends. Adoption of HD/UHD, OTT video services, advanced transcoding, digitisation of workflow and adoption of IP for production are the major trends that are shaping the broadcast industry worldwide and also MENA to some extent. Though there ...

As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...

The research service sets the stage for visionary thinking by identifying and analyzing various Mega Trends in Indonesia that will impact and shape the country’s economy, society, and culture. For the purpose of this study, Mega Trends are categorized as urbanization, society, economy, technology, infrastructure, business, health and wellness, and ...

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

A number of software companies established their fulfillment centers in India in the early 2000s in search of low-cost, high-productivity hubs. The early success of jobs outsourced to India and a rapidly evolving education infrastructure led to further investments in Indian global capability centers (GCCs). As companies ramped up their investments ...

The North American cloud contact center market is in a mature stage with a diverse set of suppliers; the enterprise market consists of a growing subset of suppliers. The Growth and Innovation leaders on the Frost Radar met key criteria, such as longevity of offerings in North America, consistent and increasing growth, strong go-to-market strategie...