Search results for: 'da1a center'

The South Korean contact center application market shrunk by 19.6% and generated $53 million in 2017. The market is forecast to grow at a very slow CAGR of 0.1% from 2017 to 2024. This study is part of the research service on the Asia-Pacific contact center application market which covers 14 countries: Australia, China, Hong Kong, India, Indonesi...

Frost & Sullivan’s 2024 Frost & Sullivan’s Contact Center Customer Perspectives survey, published in March 2024, unveiled that improving employee engagement, brand equity and customer loyalty, and automating business processes remain top priorities in 2024-2026. Improving the customer experience (CX) and employee experience (EX) are top of mind ag...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

11 May 2016  |  Global  |  Market Research

Global Modular Data Center Market, Forecast to 2020

Emerging Market Crests to High Growth Future with Multiple Feature and Functionality Benefits

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The global modular data center market is expected to grow at a strong pace till 2020. North America and Europe accounted for 70% of the total market revenues in 2015, while Asia-Pacific will be the fastest growing region during the forecast period. The IT and telecom end-user verticals accounted for a little over half of the total market revenues, ...

The Asia Pacific contact center applications market generated a revenue growth of 5.4Percentage, with market revenue of $670.8 million in 2018. The market is expected to grow at a CAGR of 3.2Percentage from 2018 to 2025. An increasing number of organizations in the region recognize customer experience (CX) as key to customer life cycle value enhan...

07 Jan 2022  |  South Asia, Middle East & North Africa  |  Market Research

Gulf Cooperation Council (GCC) Stationary Lead-acid Battery (LAB) Growth Opportunities

Renewable Energy, Telecoms and Data Centers Key Drivers of Growth

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Evolving economic scenarios, innovation, and diversification of energy resources are playing a key role in the development of stationary battery storage technologies globally and also within the Gulf Cooperation Council (GCC). Economic and energy diversification away from oil and gas is a key trend in the GCC that is impacting the adoption and futu...

This market insight identifies the current state of the market in terms of opportunities for service providers over the next 5 years. It also highlights the leading trends characterizing the data center and cloud computing market that are expected to remain dominant over the next 5 years. Key recommendations are provided for service providers to ta...

For most businesses, the on-premises data center remains a critical component of their IT environment. However, those same businesses desire the efficiency and flexibility of the cloud model within their private environments. They therefore need to optimize infrastructure to enable the business to launch new applications and services, quickly, secu...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...