Search results for: 'Entertainment Management Platform'

The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...

The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...

The global maritime sector is facing a critical challenge of responding to stringent regulations for emissions reduction, improving vessel efficiency, and protection of aquatic ecosystem. The International Maritime Organization (IMO) has been driving the adoption and implementation of sustainability strategies with targets for 2020, 2030 and 2050. ...

Since the advent of stem cells reprogramming after the discovery of the differentiation factors that allow the creation of human induced pluripotent stem cells, researchers all around the world are strongly committed to develop novel methods to design and build human stem cells. Indeed, there is an increasing demand for the more efficient product...

This paper will provide the top takeaways from the insightful the 18h Annual Customer Contact West: A Frost & Sullivan Executive MindXchange and showcase some real-life examples of companies that successfully managed the challenges that COVID-19 brought forth and their plans to manage through the economic downturn companies are dealing with today. ...

The Microelectronics Technology Opportunity Engine provides profiles of innovations related to high-performance FPGA-based system-on-module (SoM), mobile processors for consumers, MPS-based SiC diodes for industrial applications, FPGA for Edge applications, and enhanced AI processors for IoT applications.The Microelectronics Technology Opportunity ...

This study aims to investigate the transformative role of digital technologies in shaping the eCommerce landscape. eCommerce has drastically changed the way products are bought and sold. The study analyzes the impact of technologies such as AI/ML, AR/VR, and blockchain on various aspects of eCommerce operations.The study explores how these technolo...

This edition of the Industrial Bioprocessing TOE features information on advancements in microalgae cultivation for carbon dioxide (CO2) capture and conversion into bio-based products. The TOE also covers the innovations happening in production of bio-based succinic acid using genetically engineered microorganisms. The TOE focuses on emerging innov...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...