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This Research Service analyzes market trends in the United States electronic prescribing markets among ambulatory care providers since 2003, forecasts future changes in market measurements through 2013, and discusses specific challenges facing industry participants and strategic recommendations targeted to overcome these challenges. The U.S e-presc...

This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factor...

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solu...

The homes and buildings industry is expected to continue its post-pandemic recovery in 2022, after the reopening of economic activities in 2021. The lighting, HVAC, refrigeration, facility management, and smart homes markets have already had strong comebacks due to robust customer demand combined with business transformation initiatives by industry...

Frost & Sullivan’s security practice area covers a wide variety of solutions and technologies associated with commercial and public security as well as cybersecurity. Some of the markets studied under these two sectors include identity access management, endpoint protection, biometric solutions, border security, and managed security services. I...

Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...

Hornetsecurity by Proofpoint enables managed service providers (MSPs) to deliver integrated Microsoft 365 security through a portfolio spanning email protection, backup and recovery, permission management, compliance, and security awareness. Based on interviews with MSP partners, this Customer Transformation Journey examines how the company’s platf...

Key Benefits of this Study: Identify key business objectives in this industry and industry challenges • Discover IT investment opportunities to address these objectives and challenges; find technologies that have been proven to reduce costs and generate revenue Benchmark with competition and other industry leaders • Learn new ways to improve c...

This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segmen...