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03 Jul 2015  |  North America  |  Market Research
Trends in the Customer Experience Management Market
Organisations Wanting to be Truly Customer-centric Must Actively Manage the Customer Journey
Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...
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07 May 2015  |  Africa  |  Market Research
ICT Spend in South Africa: Manufacturing Sector
ICT Births New Era of Leaner, More Agile, and Digitised Manufacturing
This research service provides an analysis of ICT spend by the manufacturing sector in South Africa. The objective of the study is to contextualize ICT investment within the sector across 8 categories: cellular connectivity, cloud services, data centres, fixed and non-cellular connectivity, IT hardware, managed services, systems integration, and se...
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07 May 2015  |  Africa  |  Market Research
ICT Spend in South Africa: Mining Sector
Increased ICT Spending Leads to More Efficient Mining Operations
This research service provides an analysis of ICT spend by the mining sector in South Africa. The objective of the study is to contextualize ICT investment within the sector across 8 categories: cellular connectivity, cloud services, data centres, fixed and non-cellular connectivity, IT hardware, managed services, systems integration, and sector-sp...
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07 May 2015  |  Africa  |  Market Research
ICT Spend in South Africa—Financial Services Sector
How Financial Services Providers Optimise Emerging Technologies to Improve Access to Services and Reduce Costs
This research service provides an analysis of ICT spend by the financial services sector in South Africa. The objective of the study is to contextualize ICT investment within the sector across 8 categories: cellular connectivity, cloud services, data centres, fixed and non-cellular connectivity, IT hardware, managed services, systems integration, a...
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10 Jan 2013  |  Global  |  Market Research
Global CAD and Modeling Software Market
Emerging Regions Drive Growth in a Mature Market
The global CAD and modeling software market focuses on the opportunities driving this mature market. Growth drivers such as infrastructure development in emerging regions and improved productivity of users via better data sharing and collaboration, and improved workflow efficiency continues to be Important to advanced CAD users have been factored i...
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28 Mar 2014  |  Latin America  |  Market Research
Analysis of the Brazilian Total Telecommunications Services Market
The Trend Toward Service Bundles and VAS to Intensify Competition
This study covers the state of the Brazilian total telecommunications markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. Following these, market growth for Brazil and market segments are forecasted. In addition, an in-depth analysis of the competitive situation including telecommunications...
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16 Feb 2012  |  North America  |  Market Research
The New Mobile Office Market
Mobilizing Workforces with Collaboration and Productivity
The mobile office solution has and will continue to be the backbone of wireless adoption in the enterprise space. Collaboration and communication, using data tool, through mobile devices has driven effectiveness and productivity for enterprises, prompting them to look at incremental mobility adoption. Mobile Office solutions have innovatively integ...
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31 May 2012  |  Global  |  Market Research
Global Enterprise Communications Platforms and Endpoints Market
Private and Public Clouds to Co-exist in the Near Future
The global enterprise communications platforms and endpoints market study provides an in-depth analysis for the enterprise telephony market, which includes traditional (TDM) telephony and IP enterprise telephony (including the IP PBX market, IP desktop phone market, and IP desktop communication clients). This study provides global market share by l...
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31 Jul 2013  |  North America  |  Market Research
Opportunity Analysis of eRetailing for Automotive Parts and Service in the North American Market
Digital Purchases Likely to Account for Over 10 Percent of Total Sales by 2020
The online retailing market for automotive parts and services in North America has grown rapidly in North America since 2009. While lower online pricing has been the key growth driver, fulfillment and other convenience factors are increasingly becoming key value propositions for parts eRetailing. The research study analyzed the market through exten...
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07 Aug 2015  |  Global  |  Market Research
Services 2.0: The New Business Frontier for Profitability
Redefining Business Dynamics across the Global Ecosystem of Suppliers, Partners, and Customers
As part of the Internet of Industrial Things (IoIT) research portfolio from the industrial automation and process control practice, this study offers a detailed assessment of key opportunities for Services 2.0 in manufacturing from an application, technology, and market standpoint. Furthermore, the concept of managed services is set to transform th...
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