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17 Nov 2020  |  Global  |  Market Research
Innovative Business Models Emerging from Digitalization in Generators, Global, 2020
Enhanced Customer Experience through Digital Energy Transformation Creating Growth Opportunities
Investment in digital technologies is booming across all industries, including power generation. This research aims to identify the generators industrys current use and future decision-making trends toward digital transformation. A recent Frost & Sullivan study found that 99% of businesses are at a particular digital transformation stage. Technolo...
$2,450.00 -
07 Dec 2020  |  Global  |  Market Research
Customer Value Chain Compression to Drive Digital Transformation in the Global Plastics Industry, 2020
Innovative Digital Business Models are Facilitating an Enhanced Customer Experience, thereby Creating New Growth Opportunities for Industry Participants
This Frost & Sullivan study tracks digital developments in the global plastics industry and seeks to identify future opportunities for further use of digital technology. Findings are presented as domains of digitalisation (the domains of digitalisation indicated in this study are slightly different from those in other Frost & Sullivan digital tra...
$2,450.00 -
24 Dec 2020  |  North America  |  Market Research
North America Customer Experience Outsourcing Services, Forecast to 2024
Virtual Agents and Remote Interactions Create New Growth Opportunities
This study examines the trends in the North America customer experience outsourcing (CXO) services market and forecasts the market size. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining operations and increasing revenue. The businesses that wil...
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22 Apr 2022  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
CPaaS and APIs Will Drive CX Enhancements and Business Process Automation Beyond COVID-19
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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26 Apr 2022  |  Global  |  Market Research
IoT Start-Up Tracker: Digital Transportation & Logistics
Digital Freight Transportation Platforms Create New Growth Opportunities
The transportation industry is increasingly focused on improving traffic management efficiency and load control, in addition to reducing maintenance costs. Frost & Sullivan's Start-Up Tracker is a resource to help the ecosystem participants identify solution providers with offerings that match industry challenges. The Start-Up Tracker provides a ...
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31 Jul 2024  |  Global  |  Market Research
IoT Start-up Tracker: Automotive Digital Services Growth Opportunities
Connected Cars as a Key Use Case for Internet of Things Driving Digital Services Opportunities
The revenue of automotive original equipment manufacturers still relies mainly on selling vehicles, and additional drive-centric business models must not affect its core competency. Frost & Sullivan s start-up tracker helps ecosystem participants identify solution providers with offerings that address industry challenges. The start-up tracker pr...
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06 Apr 2016  |  Global  |  Market Research
Global Plant Asset Management (PAM) Software Market, Forecast to 2022
Increase in IIoT-Ready Plant Facilities to Leverage Growth Through Data Exchange Developments and Improved Integration
Research Overview This Frost & Sullivan study analyzes the convergence trends of information technology and operational technology (IT/OT), changing buying behavior, influence of disruptive technologies, competitive intensity and impact of economic and mega trends in the global plant asset management (PAM) market. In addition to PAM software market...
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28 Mar 2011  |  Europe  |  Market Research
EMEA Inbound Contact Routing Systems Markets
This strategic analysis is part of Frost & Sullivans continued coverage of the EMEA contact centre market. The scope of this research study includes ACD, CTI, SIP and multimedia contact routing systems deployed on-premise (CPE). Within this analysis, Frost & Sullivan has identified trends, drivers and restraints in the EMEA market. The EMEA region...
$4,950.00 -
05 May 2008  |  North America  |  Market Research
North American Enterprise Telephony System Markets
This strategic analysis is part of Frost & Sullivans continued coverage of the North American enterprise telephony marketplace, with special focus on IP telephony. Within this analysis, Frost & Sullivan has identified market drivers, restraints, provided enterprise telephony vendors with a detailed look at the competitive landscape and provided es...
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27 Apr 2020  |  North America  |  Market Research
COVID-19: THE AFTERMATH
Finding Growth Opportunities in the Heavily Impacted Customer Experience World
COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unpre...
$1,500.00