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17 Mar 2022  |  Global  |  Market Research
Strategic Analysis of Amazon’s Growing Footprint in Mobility
Future Growth Potential Enhanced by Strategic Capabilities in Electric Vehicles, Autonomous Mobility, Connected Solutions, and Automotive Retail Innovation
Amazon, the eCommerce behemoth, has been making steady strides in the automotive industry and larger mobility landscape over the past decade. The company is slowly building relevant capabilities using a focused approach, giving it a foothold across automotive CASE and retail avenues. When it comes to connected vehicles, Amazon’s primary offering...
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24 May 2022  |  Global  |  Customer Research
Evaluating Mobile Communications Solutions for the Hybrid Workforce
Novel Solution Designs Address Important Market Gaps
Over the past two decades, mobile communications have become an indelible part of most people’s personal and business lives. The benefits of mobile communications in driving productivity and efficiencies in modern organizations are hard to miss as workforces become increasingly distributed and mobile. However, few organizations employ robust mobile...
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09 Aug 2023  |  Global  |  Customer Research
CX Growth Opportunities in Travel & Hospitality: Global, 2023—A Customer Perspective
Pent-Up Demand Compels Businesses to Invest in AI and Automation
The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....
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28 Nov 2025  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Retail Vertical
Digital Communications and Collaboration Tools Will Accelerate Digital Transformation Across the Retail Value Chain
Retail is a key industry for county and regional economies, and it’s reflected in its share of global workers. - There are over 420 million estimated retail workers worldwide, with the Asia Pacific region leading in total jobs. - OECD economies have an aggregated 94 million workers in the wholesale and retail trade sector. - In the US, retail tra...
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15 Mar 2013  |  Asia Pacific  |  Market Research
Automation and Control Market for Emerging Sectors in SE Asia and ANZ
Increasing Investment Opportunities Spur Demand for Automation
The automation and control in emerging sectors in Southeast Asia and Australia New Zealand. Smart grids, alternate energy sources, and pharmaceuticals have been identified as emerging sectors in Southeast Asia and Australia New Zealand. Total automation and control market forecast by product is explained along with forecast assumptions. The end-use...
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31 Jul 2020  |  Global  |  Market Research
Evolving Concept of Operations (CONOPs) Within the Global Safe City Industry, 2020
Understanding the Growth and Technology Strategies Influencing the Design, Acquisition, and Implementation of SmartSafe City Progr
In a city’s continued journey to progressing its municipality to a global smart city designation, a key tenet of Smart Cities is the establishment of SmartSafe City programs that can help centralize disaster response and public safety monitoring and response, and better coordinate public safety initiatives and goals. Many cities or law enforcement ...
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16 Dec 2020  |  Asia Pacific  |  Market Research
SoftBank Mobility Strategies, 2030
With $268 Billion in Equity and a $100 Billion Vision Fund, the Conglomerate will Leverage AI to Become a Powerhouse of the Automotive and Connected Living Environment
SoftBank, with its $100 billion Vision Fund, has created the biggest investment cycle in history and has given start-ups a head start to launch their technology. Investments are focused on futuristic technologies such as artificial intelligence (AI), the Internet of Things, and mobile applications across various sectors. AI will play an important r...
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23 Jul 2021  |  Global  |  Market Research
Digital Investments in Healthcare Through COVID-19 and Beyond
Competitive Intensity Heightens Prioritization of CX
With 99% of healthcare organizations in some stage of digital transformation, its clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. Advanced technologies can help them deal with a myri...
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16 Aug 2021  |  Asia Pacific  |  Market Research
South Korean Electric Vehicle Growth Opportunities
Technology Strategy of South Korea will Transform it into a Leader with Global Influence
Automotive industry is rapidly evolving in terms of technology as well as tackling environmental issues. Electric vehicles (EVs) have been introduced as a clean energy initiative due to low or zero emissions and have come a long way to become an integral part of OEMs’ business strategies. Automakers are creating separate EV business units to be p...
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16 Sep 2021  |  Global  |  Market Research
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Acceleration in Cloud and Self-Service Solutions Pave the Way to Delivering Excellent CX
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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