Search results for: 'client'

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

17 Aug 2020  |  North America  |  Market Research

5G and Edge Computing—Cloud Workloads Shifting to the Edge, Forecast to 2024

Multi-access Edge Computing (MEC) Deployments to Proliferate as Applications Demand Decentralized Computing

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The term 'Edge Computing' refers to computing that pushes intelligence, data processing, analytics, and communication capabilities down to where the data originates, that is, at network gateways or directly at endpoints. The aim is to reduce latency, ensure highly efficient networks and operations, as well as service delivery and an improved user e...

As part of Frost & Sullivan’s ongoing research on Cybersecurity, we conducted a deep-dive into the Global DDoS Mitigation market. Distributed Denial of Service (DDoS), among the most common hacker attacks, overwhelms network hosts with invalid requests from 'distributed’ sources, leading to legitimate requests being lost or ignored in the ensuing m...

The focus of this research service is to analyze the drivers and restraints that affect the growth of the North American generator set market. In the competitive generator space, market participants must leverage key differentiators, capitalizing on consumer demand for quality, reliability, and innovation. Factors such as increased awareness among ...

15 Jun 2022  |  Global  |  Market Research

Global Commercial Aircraft Growth Opportunities

Development of Lighter, Fuel-efficient Aircraft Advancing Sustainability in Aviation

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Key Issues Addressed

The global commercial aircraft industry demonstrates a high focus on developing fuel-efficient aircraft to help their clients (airlines) achieve sustainability targets. This study examines commercial aircraft that scheduled airlines operate. Scheduled airlines operate on different business models: full-service, low-cost, hybrid, and cargo carriers....

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...

03 Jan 2025  |  Global  |  Market Research

Analysis of European UCaaS Market, 2024-2030

Enhanced Business Value Will Drive Continued UCaaS Adoption

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Macro-economic, social and political trends have considerably impacted the European UCaaS market since early 2020. The COVID-19 pandemic triggered a massive shift to remote and hybrid work, disrupted supply chains and business models in many industries, and highlighted the need for digital transformation. These events catalyzed significant adoption...

The global pharmaceutical industry strives to build an inclusive partner ecosystem that integrates technology, data, and regulatory standardization-enabled innovation into clinical trial delivery. This transformation aims to reduce the burden on investigators and sites while improving the efficiency and accuracy of adverse event (AE) tracking. Driv...

Covid-19 has catapulted the UK economy into further uncertainty, adding to the volatility already caused by Brexit. The next few months will be critical to the UK's economic recovery, as the country emerges from lockdown, and finalizes its post-transition trading relationship with the EU. This research service has been designed to help clients deve...