Search results for: 'learning experience platform'

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

01 Jun 2016  |  Global  |  Market Research

Global Online Video Platforms Market

Proliferation of TVE and OTT Services Driving Need for Management and Monetization of Live and On-demand Video

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The increasing penetration of broadband and explosion of connected devices combined with the increasing consumer appetite for content anytime, anywhere, and on any device, compounded by the rising numbers of cord cutters, cord shavers, and cord nevers is driving aggressive investment in over-the-top (OTT) and TV everywhere (TVE) strategies across t...

Technological and digital trends are transforming the oil and gas industry. Main players commonly choose operational technologies (OTs) to carry out the automation of their oil and gas processes; however, newer technologies, such as AI, IoT, and robotics are starting to gain more relevance in the industry. Oil and gas companies adopted automati...

Welding is a versatile and essential fabrication process that uses heat to join metals together, either similar or dissimilar metals. Unlike brazing and soldering that use a lower temperature to metal fusion, welding technologies operate at very high temperatures. Welding is the most-used fabrication technique across all industry verticals. With f...

The oil and gas (O&G) sector is experiencing a significant technological and digital transformation. Companies are shifting their focus from traditional operational technologies (OTs) used for automating O&G processes to newer, more advanced technologies, including AI, IoT, and robotics.O&G companies have significantly increased their adoption of a...

This Market Insight will explore how large Business Process Outsourcers (BPOs) have created company cultures that have become a driver for customer experience (CX) excellence across global markets. Much more than a company call for donating to a favorite charity, it’s about employee volunteerism, feeding children, caring for the environment, day c...

04 Jun 2025  |  Global  |  Market Research

Passenger Vehicle Cabin Monitoring Systems, Global, 2024–2031

In-cabin Monitoring Systems Experiencing Transformational Growth as the Next Pillar of Vehicle Safety, Experience, and Differentiation

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This comprehensive analysis of the passenger vehicle cabin monitoring systems focuses on driver monitoring systems and occupant monitoring systems, which together form in-cabin monitoring systems (ICMS). It examines region-specific regulatory drivers shaping adoption, including the European Union’s General Safety Regulation (GSR), Euro New Car Asse...

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...