Search results for: 'test research'

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

19 Mar 2021  |  Asia Pacific  |  Market Research

Digitalization and Decarbonization Powering Southeast Asia’s Medium Voltage Switchgear Industry

Future Growth Potential from Digital and Environmentally Friendly Value Propositions Driving Growth Opportunities

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Southeast Asia’s medium voltage switchgear market includes Singapore, Malaysia, Vietnam, the Philippines, Thailand, and Indonesia and covers voltages ranging from 1 kilovolt (kV) to 38 kV. Its growth is expected to continue at a steady 5.1% compound annual growth rate from 2020 to 2026, driven by rising power demand and grid connectivity across t...

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

As trade relations fold into complex models between major economic giants, the virtual portal of cross-border eCommerce is emerging as an interesting model. It holds the potential to both hasten and simplify cross-border trade between businesses and consumers. Globally, the cross-border eCommerce market has grown steadily from $120 billion in 2015 ...

This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the public sector. As the public sector continues to evolve, governments have started adopting AI by implementing pilot projects in partnership with the private sector. Among the key public sector areas, defence and military has ...

The Transformational Health team at Frost & Sullivan provides critical insights into the US and EU upstream bioprocessing market, highlighting drug demand trends, installed capacity developments, market revenue forecast by various segments, competitive landscape, and key growth opportunities that currently exist or are set to develop during the for...

This Frost & Sullivan research examines the strategic positioning of public cloud service providers to leverage artificial intelligence (AI) capabilities and monetize their service offerings. The report highlights the growing importance of public cloud providers in the AI ecosystem, given the increasing shift in enterprise and consumer data residin...

28 Feb 2022  |  North America  |  Market Research

Growth Opportunities for Platform Approaches in Healthcare, Global

Digital Technologies, User Experience, and Clinical Expertise Will Drive Transformational Growth

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Despite being one of the largest and fastest-growing industries, healthcare is too often slow to innovate. Healthcare services and data are both extremely fragmented, often work in silos, create process inefficiencies, and constrain access and affordability. Digital platforms offer integration and interoperability between applications and solut...

The primary goals of this research are to highlight how important video quality is to broadcasters, publishers, and OTT platforms with regards to their monetization strategy. It also showcases how QoE (quality of experience) can have a positive or negative impact to their business and how easily it can be measured. With video delivery having imp...