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One of the most powerful applications of AI technology in CX today is AI-powered analytics. The introduction of AI analytics can supercharge contact center business intelligence, transforming it from a tool that tells a story of the past to an instrument that informs the future. AI analytics enable a range of new capabilities, including:Automated i...

16 Jul 2019  |  Global  |  Market Research

Global Marketing Automation Solutions (MAS) Market, Forecast to 2025

MAS Will be a Key Technology for Businesses to Bring Customers an Omni-channel Marketing and Sales Experience

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Key Issues Addressed

This study focuses on the global marketing automation solutions market. The study considers 2018 as the base year, with market growth, regional splits, and specific customer segment revenue growth forecasted till 2025. A marketing automation solution comprises platforms that automate marketing and sales activities to drive revenue growth and empowe...

Automotive segment is expected to remain dominant and the key growth area for engineering plastics demand in India. Automotive is followed closely by electrical and electronics and appliances segment. Government’s push towards making India a manufacturing hub, especially in Automotive and appliances sector will be one of the major demand drivers fo...

Hornetsecurity by Proofpoint enables managed service providers (MSPs) to deliver integrated Microsoft 365 security through a portfolio spanning email protection, backup and recovery, permission management, compliance, and security awareness. Based on interviews with MSP partners, this Customer Transformation Journey examines how the company’s platf...

The growing use of digital payments in Asia-Pacific (APAC) paves the way for innovation and new use cases that address user pain points payment solutions, such as self-checkout, enhance customer experience while software point-of-sale (softPOS) accelerates the merchant onboarding process. The APAC market will become more aware of the benefits of ne...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....

Because of digitalization initiatives, the bring-your-own-device trend, and the sheer number of internet of things-enabled devices, banking and financial services organizations have found themselves connected to a vast digital ecosystem vulnerable to many threats. In this fast-changing cybersecurity landscape, organizations are ready to make signif...

Frost & Sullivan's research service on the class 4–8 filters aftermarket in North America forecasts market size till 2027. The base year is 2020, and the study period is 2017 to 2027. The study analyzes key Medium-duty (MD) and Heavy-duty (HD) truck filter replacement trends in the aftermarket. The filters covered in this study are oil, fuel, air, ...