Search results for: 'plan work switch'

31 Jul 2020  |  Global  |  Market Research

Evolving Concept of Operations (CONOPs) Within the Global Safe City Industry, 2020

Understanding the Growth and Technology Strategies Influencing the Design, Acquisition, and Implementation of SmartSafe City Progr

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Key Issues Addressed

In a city’s continued journey to progressing its municipality to a global smart city designation, a key tenet of Smart Cities is the establishment of SmartSafe City programs that can help centralize disaster response and public safety monitoring and response, and better coordinate public safety initiatives and goals. Many cities or law enforcement ...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

API-based solutions often represent a significant departure from how businesses have become accustomed to purchasing and deploying communications. Their value lies in providing a powerful toolset to make business communications applications richer and more tightly integrated within business workflows. For example, an organization may choose to allo...

Global transit and coach bus sales are forecast to reach 266,700 units in 2025, with substantial growth attributed to the fast-growing markets in China and India. Increased demand for transit buses is fueled by fleet modernization and government subsidies for alternative powertrains, while the robust tourism growth drives the coach bus segment.The ...

Email remains the center of modern cyberattacks. It is the primary communication method for business and is therefore a prime attack vector used as a gateway into complete takeover of an organization’s networks. The threat landscape continues to change rapidly. Attackers target email but also breach organizational defenses via attack vectors suc...

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

Ho Chi Minh City, in Vietnam, is one of the fastest growing automotive markets in Vietnam. It has seen a rapid influx of population from other parts of Vietnam. Besides, the rising income and spending ability of the general public are driving the automotive market on a yearly basis. This research service provides an outlook of the current and futu...

01 Jun 2021  |  North America  |  Frost Radar

Frost Radar™: US Population Health Management Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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After pausing while the US healthcare industry struggled to contain COVID-19, the stringent audit process for value-based care (VBC) is back in full swing for 90% of Medicare reimbursement that is currently attributed to some form of quality or risk-based payment plan. Additionally, CMS has launched new guidance for value-based reimbursement among ...