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The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the ...

This report reviews the status of the world UAV markets. It focuses on the tactical systems, strategic systems, lethal and combat systems and reviews the status of the non military market as a whole. Market share, competitive structure, technology trends and forecasting are based on year 2000 with predictions and analysis to the out-year of 2008.

This study provides extensive analysis of the outsourcing services market. Percent of revenues by contact medium, vertical market (industry), inbound vs outbound, sales vs customer service and live vs automated calls. Revenues are provided for potential revenue from offshoring. Do-not-call lists are discussed as well, with a forecast on how they ...

This report forecasts the U.S. business data access DSL, T1/T3, ISDN and BWA services markets for the period of 2000 through 2007. This report identifies market challenges, drivers, restraints, market demand, market and technology trends, and pricing trends. This report outlines the competitive structure of the U.S. business data access services ma...

This report forecasts the U.S. cable telephony equipment and services market for the period of 2000 through 2007. This report identifies market challenges, drivers, restraints, market demand, market and technology trends, and pricing trends. This report outlines the competitive structure of the U.S. cable telephony market with a market share analys...

This report forecasts the U.S. cable modem services market for the period of 2000 through 2007. This report identifies market challenges, drivers, restraints, market demand, market and technology trends, and pricing trends. This report outlines the competitive structure of the U.S. cable modem services market with a market share analysis for both c...

This report on North American Multimedia Messaging (MMS) Markets analyzes the subscriber and revenue growth potential of MMS services between 2002 and 2009. The scope of this study involves a strategic market evaluation of business and revenue models, demand analysis and market forecast of MMS services for the two main segments of the market, namel...

The Internet-of-Things (IoT) is witnessing large-scale realization with the growing importance of smart home devices and the increasing consumer demand for automation in order to enable convenient living as well as reduced consumption of energy. Connected living is gaining prominence owing to the various benefits associated with it, mainly its abil...

As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...