Search results for: 'clients'

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of the fulfillment model. This includes onshore, near...

06 Nov 2015  |  Asia Pacific  |  Market Research

Analysis of the ASEAN and ANZ Sweetener Market

Natural Sweeteners will Take Precedence Over Synthetics

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This research service focuses primarily on the high-intensity sweetener (HIS) market across Australia, New Zealand, and the ASEAN countries of Malaysia, Thailand, Indonesia, Philippines, Singapore, and Vietnam. It provides market data for 2014 with forecasts up to 2020. The study addresses market trends, drivers, and restraints, and offers a perspe...

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even...

The Russian wound care market is in growth stage. Regulatory changes, growing economy, increasing awareness and medical tourism are likely to support penetration. This research service provides details about funding pattern, disease prevalence, procurement proccess, distribution structure, market share analysis, pricing analysis, revenue forecasts ...

11 Jun 2015  |  North America  |  Market Research

Analysis of the Western European Laboratory Information Management System Market

Cloud-based Technology and Increasing Need for Large Genetic and Molecular Testing Data Management to Drive the Market

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The research analyses the laboratory information management system (LIMS) market in Western Europe. It discusses the evolving market trends - the need for integration and the ever increasing sample data across labs in Western Europe. The study provides market overview, market engineering measurements, revenue forecasts, and company profiling. The s...

Brazil market is very nascent for smart grid, comparing to the rest of the world, U.S. and Europe, for instance. Power utilities are running pilot projects, several technologies are being tested by different manufactures and policies and regulations are being defined. However, market potential is large considering the expected number of connected c...

The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

This study examines the trends in the Latin American and the Caribbean (CALA) customer experience outsourcing (CX Outsourcing) services market and forecasts the market size in Brazil in particular. The report provides extensive coverage of services delivered in each local market and those provided from the CALA countries to others overseas. In this...