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21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

The scope of the research study is to evaluate the current use of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services among respondents in Europe. In addition, this study will also focus on customer analysis bifurcation by vehicle segment type acros...

The European Customer Desirability and Willingness to pay for Infotainment Features study analyses the end user perceptions and preferences for infotainment systems across the big five European countries. Also included are the preferred configurations and consumer perceived price for infotainment systems.

This research service has a detailed analysis of the custom procedures trays market in Europe from 2003 to 2013. It includes market analysis both across segments and countries. It has the market challenges, drivers and restraints for the current market. Strategic recommendations to overcome the challenges and to help the market grow have also been ...

The aim of the study is to analyse customer preferences and willingness to pay for active and passive safety systems and features in Passenger Cars: 1. Evaluate customer perception towards current active and passive safety systems and their benefits 2. Establish desirability and willingness to pay for customer/vehicle groups within regional m...

Volkswagen's (VW) concession of corporate malfeasance in circumventing Environmental Protection Agency (EPA) testing in the United States has sent the global automotive industry into a tailspin. This research service closely examines the fallout from the diesel emission scandal and how the same has impacted the perception of automotive customers ac...

This study details the size and shape of the company car (true fleet) market in Luxembourg with a focus on the actual development and growth potential of finance lease and operating lease within Passenger Vehicle (PV) and Light Commercial Vehicle (LCV) segments. The analysis takes into account historic data, current market conditions (PESTLE, key d...

This research examines the European Custom Procedure Tray markets in terms of the challenges faced by market participants, drivers and restraints in the industry, the competitive structure in the major markets, the revenue forecasts and growth rates and strategic recommendations.

As part of Frost & Sullivan’s seven-nation Voice of the Enterprise Security Customer research survey, this cut of the data presents a detailed overview of the key trends, drivers, and preferences that shape European organizations’ cybersecurity strategies. Structured around eight main cybersecurity solution areas, the report provides specific insig...