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This research service provides market sizing and forecasts by segment and technology, in terms of lines and revenues, as well as market share figures. The study thoroughly examines the following markets: fixed telephony (habilitation, monthly fee, local traffic, national and international long-distance traffic, advanced voice, interconnection, and ...

05 Feb 2018  |  Latin America  |  Market Research

Colombian Industrial Internet of Things Market, Forecast to 2022

With Ubiquitous Connectivity Becoming a Global Norm, the Internet of Things is a Reality with a Potential Market Size of $523.7 Million in 2022

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This outlook considers the growth potential of hardware, software, connectivity, services, and of primary verticals in the Colombian IoT market. The base year is 2016 and the forecast period is from 2017 to 2022. For the purposes of this research, Industrial IoT refers to the use of IoT technologies in manufacturing, automotive, smart cities, agric...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

As the Latin American contact center market keeps maturing, many customers are looking to the cloud to provide quicker access to enhanced features and as an attractive alternative to maintaining on-premises systems. During 2020, new and improved cloud contact center offerings were already available in the region, igniting adoption among customers f...

This market insight presents an analysis of the current status of omnichannel strategy adoptions in Brazil, as well as selected successful business cases. It also provides a general view of how companies in Brazil are facing the omnichannel reality; an overview of Brazilian consumer behavior and its impact on interactions with companies; market dri...

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

08 Oct 2019  |  Latin America  |  Market Research

Future of Brazilian Connected Truck Market, Forecast to 2025

Addressing the Case for Connect Trucks through Fleet Management Systems is Essential to Tackle Pain Points of the Main Industries in the Country

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Brazil has a moderately fragmented connected truck market that is served by more than 20 telematics companies, leading OEMs, and over 35 startups that work with commercial trucking and transport and logistics (T&L) industry. The country is going through a challenging period, with the economic recession still impacting truck sales and other industri...

23 Jun 2020  |  Latin America  |  Market Research

Growth Opportunities in the Desktop and Cordless Phone Market, Forecast to 2026

Migration to Hosted/cloud-based Communications Continues to Help Growth

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In 2019, the desktop and cordless phone market has decreased by 3.6 percent in terms of shipment, to 29.5 million, and 5.1 percent in terms of revenues to $3.35 billion. While the market is expected to decrease by a compound annual growth rate (CAGR) of 4.8 percent in terms of shipment and 7.4 percent in terms of sales, the industry is going to sti...

This Frost & Sullivan research service makes an analysis of the Brazilian total telecommunications services market and the impact of Mega Trends on it. It also provides market sizing and forecasts by segment and technology, both in terms of lines in service (LIS) and revenue and market share. In this research, Frost & Sullivan presents an in-depth ...