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Mexico is the second largest Infrastructure as a Service (IaaS) market in Latin America, behind Brazil; and is responsible for approximately 23% of the region’s market revenues in 2019, according to Frost & Sullivan estimates. However, a few characteristics specific to Mexico have hindered cloud adoption in the last couple of years—although, Frost ...

The Sensor Technology Opportunity Engine provides profiles of innovations related to Current Sensors, Radar Sensors, Ultrasonic Sensors, AI Sensors, Smart Water Sensors and Image Sensors.Sensor Technology Opportunity Engine (TOE) captures global sensor-related innovations and developments on a monthly basis. Innovations are directed toward developi...

The global extended reality (XR) market is entering a new growth cycle, shifting from device-led adoption toward software-, platform-, and monetization-driven expansion. While headset shipments remain cyclical and closely tied to hardware refresh cycles, value creation is increasingly driven by scalable XR software platforms, recurring subscription...

The collaboration and communication device landscape is undergoing a structural shift, characterized by steady realignment as AI and hybrid work reshape the workplace. Across global markets, enterprises are recalibrating to a adjust to the hybrid work baseline, while the demand for higher-quality, more intelligent endpoints continues to rise. Custo...

The report explores the transformation of obesity care from generalized BMI-based treatment to AI-enabled precision metabolic management. The study highlights how obesity is increasingly recognized as a heterogeneous, multi-pathway disease influenced by genetic, neurobehavioral, metabolic, and environmental factors, requiring personalized therapeut...

Customer experience (CX) platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire customer journey, delivering seamless, consistent, and personalized customer experiences. Frost & Sullivan research on this industry includes close to 100 service and solution providers, this Frost ...

Total airport management (TAM) represents a high-potential convergence market that integrates enterprise architecture, data management, resource and capacity planning, collaborative decision-making, passenger management, and airport simulation/digital twin into a unified operational framework. TAM remains a conceptual framework and operational appr...

This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...

24 Nov 2020  |  Asia Pacific  |  Market Research

Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy

The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry

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The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...