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This report presents the findings of the survey conducted by Frost & Sullivan to understand fleet & asset tracking and shipment monitoring in the Australian logistics service delivery market. The survey includes responses from decision-makers and key influencers from multinational and local organizations directly involved in fleet & logistics asset...

28 Feb 2025  |  Global  |  Market Research

Global Customer Experience Management Services, Forecast to 2029

Market Growth Driven by Advancement in AI-based Technology Solutions

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Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attenti...

Since 2010, Frost & Sullivan has conducted an annual survey involving cloud decision-makers in both information technology and business areas. The purpose of this survey is to understand perspectives, choices, and acquisition strategies of organizations worldwide concerning cloud technologies.In this report, Frost & Sullivan examines and analyzes r...

Frost & Sullivan's 2026 IT decision-maker (ITDM) survey was conducted to gain insights into the following end-user organizations' priorities: - Current use of communications platform as a service (CPaaS) and open communications application programming interfaces (APIs), and adoption plans through 2029 - The use cases and expected outcomes that dr...

The demand for ISR video analytics and the processing, exploitation, and dissemination (PED) of it has increased significantly in recent years. A key factor to this demand is the amount of sensors and platforms that provide full motion video (FMV) that has increased from a few dozen systems a decade ago to thousands today. ISR video analytics has ...

Smart water metering shows great potential in the global market, but vendors must be aware of regional end-user needs to relate benefits. Levels of technological sophistication and data analysis work differently in various regions due to environmental, regulatory, and utility factors. When correctly priced and brought to market, there are strong dr...

Automatic Dependent Surveillance-Broadcast (ADS-B) is a next generation air traffic control (ATC) system, permitting air to air communication or air traffic coordination using a dedicated datalink to determine the aircrafts exact position in space. ADS-B is a technological solution that is being utilized in an effort to improve the efficiency and ...

Vehicles generate data that can be collected and used for new services and solutions—either for internal purposes within the workings of an automaker or for third parties that require data to create innovative use cases and value propositions. The connected car is already a rich source of information, and with new model launches, increased levels ...

Environmental mandates on achieving a low carbon footprint are driving the analytical instrumentation market in the oil & gas industry. Applications in the refining segment, including monitoring of air/water quality and measuring greenhouse gas (GHG) emissions, to present increased growth opportunities. The market for analytical instrumentation i...