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18 Jun 2021  |  Latin America  |  Frost Radar

Frost Radar™: Unified Communications-as-a-Service Market in Latin America and the Caribbean, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The COVID-19 pandemic disrupted the world in 2020 and affected the unified communications as a service (UCaaS) market and the overall collaboration landscape. While the tremendous economic downturn and the loss of millions of jobs (potential users) in Latin America and the Caribbean (CALA) had a negative impact on the markets, the demand for remote...

This research service provides an analysis of the surfactants market in Brazil and Argentina, detailing the anionic, amphoteric, cationic, and nonionic segments. The surfactants industry is a key raw material provider for the household and home care markets, as well as for textile, leather, agrochemicals, and other industrial cleansing uses. Surfac...

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...

This research service analyzes the Argentinean, Brazilian, and Mexican picture archiving communication system (PACS) market regarding its revenue, installed base, market share, and competitive scenario. Although the region is still far behind North America and Europe in terms of penetration of the solutionswhere the installed base reaches more tha...

Hydropower will remain the leading source of electricity in Latin America throughout the forecast period (2024 to 2035), but renewable energy (RE) will experience substantial increases. Utility solar photovoltaic (PV) power and onshore wind dominate total investment. Latin America s offshore wind sector is far less developed than those of Europe or...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

This research service presents an analysis of the human machine interface (HMI) and the industrial personal computer (PC) market in Brazil. Discussed within the study are the forces that shape demand and trends for these technologies. The study presents the main drivers and restraints affecting the adoption of HMI and industrial PC solutions within...

The 2009 world economic crisis did not affect the Brazilian market and it remains steady. The competitive landscape has the presence of many local vendors focused on small companies. Collaboration is evolving rapidly to integrate social network communications with business processes and enterprises. UC licenses will include more capabilities, in or...