Search results for: 'systems lupus'

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers and restraints for growth, pricing, and technology trends. Four segments are covered in this study and they are hosted telephony, UC application, collaboration services, hosted contact center services. The study also attempts to foreca...

11 Dec 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Commercial Vehicle Telematics Market in Thailand, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Road traffic accidents and losses involving commercial trucks and buses in Thailand have led to more regulations regarding commercial vehicle specifications, safety, and operation. In 2013, the Thai government began to implement GPS installation on trucks and tractor trucks used specifically for the transport of dangerous goods and hazardous mate...

Urban population growth, the impacts of climate change, and water scarcity risks present challenges and opportunities for Australian water corporations. As demand for water increases, companies providing water and sewerage services are under growing pressure to improve resource efficiency, address sustainability needs, and ensure affordability for ...

17 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Greater China Distributed Denial-of-Service Protection Solutions Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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Distributed Denial-of-Service (DDoS) protection solutions refer to appliance- or cloud-based solutions capable of detecting and mitigating a broad spectrum of DDoS attacks with high accuracy to ensure network and business services availability and continuity. A growing number of time-sensitive online tasks and applications is stimulating demand for...

Business process management (BPM), or business process outsourcing (BPO), services involve an external or third-party provider handling the execution and management of one or more business operations or functions for an organization. Traditionally, BPM services were limited to outsourcing labor-intensive back-office and support services functions. ...

This Frost Radar provides information on the companies involved in manufacturing photoelectric, proximity, and vision sensors, as well as level, temperature, pressure, and flow sensors across Asia-Pacific. Modern sensors used in manufacturing are changing the way the data collected from assets is used and communicated by providing enhanced signal p...

18 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Greater China Web Application Firewall Solutions Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Web Application Firewall (WAF) is the first line of defense to protect web applications, websites, or web servers against application layer attacks. The rising number of malicious web activities and growing sophistication of new web application attacks have proved that the basic defense offered by a traditional WAF solution is no longer able to pro...