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The customer care outsourcing segment supporting carevolumes for North America is mature, highly fragmented, and competitive. Frost & Sullivan research has found that there are hundreds of customer care outsourcers in North America. While competition among vendors is fierce, there are fewer than twenty global Tier I outsourcing firms that dominate ...

20 Sep 2018  |  Global  |  Market Research

Growth Opportunities in the Global Zero Liquid Discharge (ZLD) Systems Market, Forecast to 2024

Hybrid ZLD Technologies Coupled with IoT Solutions will Substantially Improve Energy Efficiency

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Freshwater scarcity is one of the most critical challenges faced by industries, and is posing a major threat to the environment, water security, and economic growth. To meet the demand for freshwater, industries are increasingly employing recovery and wastewater recycling. Compared to conventional wastewater treatment methods, zero liquid discharge...

New analysis from Frost & Sullivan's Information and Communications Technologies program titled Growth Opportunities in the North American Contact Center Market finds that the market for contact centers continues to increase. For cloud, the acceleration of omnichannel service delivery and digital transformation, coupled the inclusion of new technol...

Disaster recovery and backup continue to drive the rapid uptake of Infrastructure-as-a-Service (IaaS) cloud solutions in the Philippines The complete migration of contact center infrastructure to the cloud is also expected to take place in the next 3–5 years. Enterprises will be adopting a hybrid form of deployment, deploying on-premise core routin...

In this study, Frost & Sullivan focuses on leading carrier companies that provide managed network services (MNS) globally. Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated inter...

In this study, Frost & Sullivan focuses on leading global carriers that provide managed network services (MNS). Carrier MNS providers are primarily analyzed on their ability to offer MNS globally, based on their network footprint and the range of network services they provide and manage, including network access services (dedicated internet access,...

Physical Security Information Management (PSIM) software is a technology category in the physical security sector. It is the unique combination of video management for security and surveillance applications along with situation (incident and event) management. Whilst the standardization process gains momentum the need to provide customized solution...

The Kenyan maize and wheat flour market will show strong growth (CAGR of 7.3%) over the next 5 years as changing consumer preferences for wheat flour, improving retail accessibility, and increasing market sophistication drive demand. Worth $738.1 million in 2015, the Kenyan wheat flour market is expected to reach $1.15 billion by 2020 at a CAGR of ...

This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the automotive space. AI is a key disruptive technology, wherein automakers are evolving into technology firms and expanding their service offerings beyond manufacturing vehicles. Technology implementation has increased, and the ...