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06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

This Frost & Sullivan study tracks digital developments in the global plastics industry and seeks to identify future opportunities for further use of digital technology. Findings are presented as domains of digitalisation (the domains of digitalisation indicated in this study are slightly different from those in other Frost & Sullivan digital tra...

Business operations and consumer engagements are rapidly moving to an environment that is permanently online and permanently connected. End consumers demand a user experience that enables them to switch between multiple applications and devices seamlessly. However, a seamless customer experience across numerous applications requires an open net...

The flow battery energy storage solution comprises 2 electrolytes, which differs from the traditional battery design, where energy is stored as the electrode material. These electrocytes’ electrochemical nature drives the ion transfer and enables the storage and discharge of energy. A flow battery can be used as a fuel cell and rechargeable batte...

A mobility living lab is a test bed and key tool for open innovation in the connected, automated, shared, and electric (CASE) mobility domain. Living labs enable collaboration between regional governmental authorities, research institutions, and OEMs to develop technologies in a real-life environment best suited for specific local mobility landscap...

This research is designed to provide insights into Saudi Arabia’s macroeconomic environment for the next five years, covering aspects such as GDP growth and per capita GDP, fiscal and monetary policy, demographics, disease profile, and health insurance. Saudi Arabia's economy experienced a deep contraction in 2020, with the rebound seen through 202...

Compared to a decade ago, the B2B sales landscape has dramatically changed and many industries are feeling the heat. Physical presence has transformed to digital, and many businesses are closely examining their own online presence and systems in addition to capabilities of competitors and future business partners. Traditionally, the B2B procurement...

29 Mar 2017  |  Europe  |  Market Research

Growth Opportunities in the UK Facility Management Market

Market Transformation Driven by Convergence of FM with Workplace Change Management to Offer Business Productivity

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The facility management (FM) market in the United Kingdom is going through a transformation driven by technology innovation, new business models, emerging value propositions, and creative new service offerings. The UK FM market is one of the most developed and mature in the world with a highly competitive international supply base. FM services ar...

Economies of the Middle Eastern countries will remain modest due to higher oil exporting revenue being moderately offset by recession in Iran. Higher oil prices are expected to drive oil and gas and hydrocarbon sector in the region, with Saudi Arabia leading the pack in 2019. OPEC oil production dipped in November 2018 due to fall in Iranian produc...