Search results for: 'value driver centers'

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

The electrophysiology (EP) service line has grown leaps and bounds in the past decade, driven by factors including advancement in interventional imaging, improvement in catheters for effective ablation therapy, and the introduction of robotic navigation systems for supporting safe and efficient procedures. The demand for minimally invasive EP proce...

Energy security and the energy transition are the key drivers of investments in the hydrogen industry. Hydrogen is considered a key pillar of decarbonization because it is one of the few routes available for decarbonization of some sectors like oil and gas, mining, iron and steel, and heavy transport. Its energy density and phase changeability faci...

Historically, facility management organizations supplied services in-house with minimal outside support. Now, companies seek to deploy additional resources to increase client value and focus on core competencies. This study covers firms in Canada and the US that offer 2 or more facilities management services under 1 contract. The research includes ...

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer...

In the rapidly changing automotive landscape, disruptive technologies are paving the way for a multitude of customer conveniences, with usage-based insurance (UBI) emerging as a standout example. This innovative business model is revolutionizing how insurance companies, original equipment manufacturers (OEMs), and leasing and rental fleets collect ...

Women are dominating the car-buying process, which is evidenced by an increase in licence holding. In the United States, female drivers now outnumber male drivers. Europe will soon follow. This study addresses the implications for the automotive industry caused by increasing growth of the female car customer. Topics include a visionary overview and...

Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage.Contact centers play a crucial role in the manufactur...

Autonomous shared mobility technology, after years of development and testing in the real world, is on the verge of reaching commercial viability on a large scale. In 2021, the global market opportunity from autonomous mobility was approximately $27 million. This is expected to reach $92 billion in 2035, accounting for the market changes brought on...