Search results for: 'k120 your customer'

Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omni...

Of the 24 states in the U.S. having deregulated markets for energy, 14 are fully deregulated in both electricity and gas with liberty to purchase from the best-price bidder while continuing to get electricity delivered using the distribution lines of the local utility. Between October and November 2013 Frost & Sullivan conducted a customer survey o...

This study discusses the global communications test equipment market Mega Trends and their impact on the industry in 2020. These Mega Trends present opportunities for companies of all sizes. This study also discusses recent market trends with significant proliferation of smart devices as well as technological trends. The exponential increase of dig...

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

Women are dominating the car-buying process, which is evidenced by an increase in licence holding. In the United States, female drivers now outnumber male drivers. Europe will soon follow. This study addresses the implications for the automotive industry caused by increasing growth of the female car customer. Topics include a visionary overview and...

The oil and gas industry is undergoing a transitional shift to a more digitized operating sphere. The second part of the oil and gas perspective briefings focuses on OFSEs and EPC contractors as they discuss industry critical issues in conjunction with the components of the Resource, Recovery and Reliability (3R) framework and the TIDOTotally In...

This market insight provides a qualitative assessment of the role of specialist distributors in the North American and Western European PPE markets. An overview of the industry for the year 2012 is provided for the two regions. The various distribution channels are discussed, and the importance of specialist distributors is explored. The positionin...

IT organizations today are challenged, more than ever, to secure valuable data and intellectual property from relentless hackers and threat actors. The network firewall is one important tool in a network security architecture. However, in recent years, firewalls have become ineffective against new hacking techniques. The advent of the unified threa...

The aim of this study is to research, analyze and forecast the usage-based insurance market for the North American automotive industry. Currently, the specific focus is on understanding driving behavior and offers made by insurance companies. In some cases a two-tier discount structure is present in which the first level is based on mileage and th...