Search results for: 'platforms contact center'

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...

This market engineering report is designed to provide an overview for customers and solution providers of the landscape for the EMEA Contact Center Systems Market. It includes market sizing and the market share of the top suppliers in the EMEA market as well as the market forecast for the period, 2014-2020. It also includes key market drivers that...

This research service analyzes the contact center outsourcing market in Asia-Pacific. It provides market sizing and forecasting in terms of both, seats and revenue. Revenue forecasts are provided for 13 countries within the total Asia-Pacific market: Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singa...

21 Jul 2016  |  North America  |  Market Research

Global Heavy-duty Truck Platforms Driving Growth Opportunities

Average Number of Global Platforms per OEM to Rise from 2.2 to 2.8 by 2025

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Platform-based production has gained importance among truck manufacturers in recent years. It offers improved margins due to increased scalability, as well as multi-regional presence. Nearly half of the total number of heavy trucks produced globally will be platform-based by 2025. OEMs are expected to start focussing on global platforms, shifting f...

Product revenue decline was significant for inbound contact routing and IVR systems, and low to moderate for quality monitoring

New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

This Frost & Sullivan research service analyzes the impact of Industrial Internet of Things (IIoT) technologies on Manufacturing Execution Systems (MES). This research also identifies some visionary companies that have developed best-in-class IIoT-enabled MES solutions. The manufacturing sector is shifting towards the execution of production operat...

A majority of marketers use a demand side platform, or DSP, for digital advertising in the United States. This Frost & Sullivan market insight highlights the key trends in the US DSP market and presents insights into the competitive strategies of leading DSP industry participants. It presents an overview of the key industry challenges and includes ...