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Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...

13 Sep 2021  |  North America  |  Market Research

US Department of Homeland Security 2022 Budget Analysis and Growth Opportunities

Agencies Want Multipronged Protections in Place as a Devastating Pandemic, Social Unrest, and Political Discord Continue to Pose T

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The 2022 Department of Homeland Security (DHS) budget request released in May 2021 reveals an increase from the 2021 enacted budget. The new budget request reflects the Biden administration’s commitment to: • Coast Guard modernization • Confront disaster challenges • Improve federal cybersecurity across government • Improve transpor...

Most large broadcasters and OTT services have deployed multi-CDN solutions to improve the end-user experience for video. There have been many instances where a multi-CDN strategy was a key component in the overall OTT workflow.There are a lot of different ways to implement a multi-CDN strategy and much of it is dependent on how much the customer wa...

Declining diesel share gives rise to newer opportunities for electric vehicles. Understanding consumer needs becomes quintessential toward driving future mobility developments. This research focuses on consumer needs and their willingness to pay for various powertrain features and electric vehicles. The respondents were questioned based on numerous...

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...

The Frost & Sullivan strategic insight presents an analysis of the US data management platform (DMP) market. It presents an overview of the current environment and of the new functions that DMPs will perform in the future. It also discusses the market potential of DMPs in the United States and the business models of the providers. Moreover, this in...

Over a period of roughly 3 years, Apple has taken a large percentage of its content delivery to its in-house CDN. It is using its own CDN for iTunes, iOS and OS X updates, music streaming, and a host of other assorted Apple content. Part of Apple’s reasoning for building its own CDN was because of performance issues with iCloud. In addition, Apple ...

BYOD refers to the practice of allowing employees to use personally-owned mobile devices for accessing enterprise IT resources and data. The proliferation of BYOD points to a future in which enterprise information technology (IT) departments will have to manage a mix of corporate-owned and employee-owned mobile devices. This Frost & Sullivan insigh...

Given how popular OTT services are, it isn’t immediately apparent how OTT providers are actually going to make money and become profitable. For years, it was assumed that the key to the success of any OTT business was simply to get enough scale and subscribers to cover the costs of licensing and distributing content. While there are a lot of choice...