Malaysia's Contact Center Outsourcing Market Update
Malaysia's Contact Center Outsourcing Market Update
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
25-Jan-2017
Global
Market Research
Description
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the Malaysian contact center outsourcing market is undergoing a transformation. This report captures the drivers and restraints for the overall contact center outsourcing market alongwith market size and industry vertical forecasts for 2014-2022. It also covers a comparison between onshore/domestic and offshore market size and seats forecast for 2014-2022.
Table of Contents
Malaysia Contact Center Outsourcing Market Report
- Malaysia Contact Center Outsourcing Market Update
Popular Topics
Deliverable Type | Market Research |
---|---|
No Index | No |
Podcast | No |
Author | Sapana Maheria |
Industries | Information Technology |
WIP Number | 4J71-01-00-00-00 |
Is Prebook | No |