Industries Market Research Reports

In this report, Frost & Sullivan examines the Network-as-a-service (NaaS) business model. NaaS is a modern business model for service providers to quote, sell, and manage network services to enterprises and their wholesale providers. The model enables network operators to deliver a cloud-like consumption model with a frictionless customer experien...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

In the realm of technological progress, artificial intelligence (AI) has emerged as a transformative force with the potential to reshape industries of the future. 89% of enterprises believe Generative AI technology will be a disruptive technology for enterprises to create strategic market differentiation. As AI evolves, its profound impact on bus...

Operators of electric utilities and distribution systems look for solutions to cut operational expenditure and increase network resiliency. Frost & Sullivan s start-up tracker helps ecosystem participants identify providers offering solutions that address industry challenges. The start-up tracker provides a rich database of start-up and niche p...

The global IoT eSIM market is at an early stage, with providers collaborating to standardize the technology. Most cellular IoT devices connect to physical SIM cards, while the rest incorporate eSIMs for testing and proof of concept (PoC). While enterprises still use physical SIM cards for IoT deployments, eSIM adoption is expected to accelerate fro...

This research service analyzes the notable developments in the global quantum computing market. Quantum computing is a field of computing that leverages the principles of quantum mechanics to handle information using qubits. Qubits can be in a superposition of states, enabling quantum computers to do calculations at considerably greater speed than ...

Frost & Sullivan s global IoT industry predictions for calendar 2024 are the result of aggregated input from Frost & Sullivan regional IoT and Edge research teams. Research analysts input leverages the extensive Frost & Sullivan knowledge base, as well as primary and secondary research. The recently published IoT Predictions report includes the...

Global data center investment will continue on a high growth trajectory due to high demand from hyperscale cloud and a high degree of data center activity in emerging economies. The burgeoning AI industry will further accelerate data center investments. A diverse range of industry players, from major hyperscale corporations to prominent colocation ...

The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improvi...