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03 Nov 2022  |  Latin America  |  Market Research
Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2028
AI-based Technologies Bring New Growth Opportunities for Service Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliva...
$8,000.00 -
09 Sep 2022  |  Latin America  |  Market Research
Growth Opportunities for Telcos in Brazilian ICT Services
Technology Services Continue to Gain Share in the Enterprise Segment
This Frost & Sullivan research service offers an analysis of the information and communications technology (ICT) services market, providing market sizing and forecasts by service, in terms of revenue. Frost & Sullivan presents an in-depth analysis of the following markets: fixed telephony, enterprise data communications, fixed broadband, pay-TV, mo...
$2,450.00 -
08 Nov 2018  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
$8,000.00 -
28 Sep 2018  |  Latin America  |  Market Research
Latin American Internet of Things (IoT) Devices Market, Forecast to 2023
Portable Asset Tracking & Connected Consumer Electronics Drives Growth of IoT Devices in Latin America
The Internet of Things (IoT) extends Internet connectivity beyond traditional devices such as desktop and laptop computers, smartphones, and tablets, to other devices that use embedded technology to communicate and interact over the Internet. IoT means that everyday physical objects, from vehicles to manufacturing equipment to hotel coffee makers a...
$3,000.00 -
30 Jul 2018  |  Latin America  |  Market Research
Latin American ICT Growth Opportunities, Forecast to 2024
Blockchain is One of the Boosters of Digital Transformation that will Revolutionize the Relationship of Trust and Create Multiple Peer-to-peer Ecosystems
The primary objective of this experiential study is to identify growth opportunities for your company using new technologies such as Artificial Intelligence (AI), Blockchain, and Robotic Process Automation (RPA). A Blockchain is a new data structure that creates trusted, distributed digital ledgers for assets and other data. It is an immutable rec...
$1,500.00 -
01 Jun 2018  |  Latin America  |  Market Research
Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2023
Vendors Need to Adapt to the Increasing Demand for Flexiblity
The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Market achieved stability in 2017, after a tough 2016. Although the overall market is still behind 2015 marks in most variables, the progressive recovery of the Latin American economy is expected to fuel new investments in enterprise communications, as well as...
$4,950.00 -
12 Apr 2018  |  Latin America  |  Market Research
Future of Customer Engagement in Latin America, 2018
New Business Models Will Be Key to Meet the Demands of the Digital Customer
In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...
$1,500.00 -
22 Feb 2018  |  Latin America  |  Market Research
Latin American Big Data and Analytics Market, Forecast to 2023
As the Maturity Evolves, Data Turns into Insights
The Latin American Big Data and Analytics (BDA) market generated revenues of US$2.992,5 million in 2017, and is expected to reach US$ 8.593,5 million by 2023, representing a CAGR of 19.2%. Big Data and Analytics help organizations make proactive real-time decisions using data. This enables companies to improve customer experience, especially as cu...
$4,950.00 -
19 Feb 2018  |  Latin America  |  Market Research
Latin American IaaS Market, Forecast to 2022
New Opportunities are Arising in this $7.42 Billion Market
The Latin American cloud services market has been witnessing changes in terms of consumer mindset toward cloud computing. Companies of different sizes and across a variety of verticals increasingly understand the benefits of the IaaS business model and make investments in the cloud. The strategy of shifting capital expenditure to operational expend...
$4,950.00 -
16 Feb 2018  |  Latin America  |  Market Research
Artificial Intelligence Applied to the Customer Experience in Latin America, 2018
Moving Beyond Chatbots to Provide Seamless Customer Engagement
Information technology (IT) is something of a misnomer. It has always been about data. We have become experts at generating, collecting, managing, transmitting, and storing data. With the advent of Big Data and its hardware equivalent, the Internet of Things (IoT), this ability to reduce the world to data streams has reached its ultimate expression...
$1,500.00