The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Market achieved stability in 2017, after a tough 2016. Although the overall market is still behind 2015 marks in most variables, the progressive recovery of the Latin American economy is expected to fuel new investments in enterprise communications, as well as the increased adoption of teleworking and remote working modalities.

Enterprise communications vendors are currently facing several challenges such as the increasing adoption of cloud-based unified communications solutions which is restraining expenditures in premises-based platforms, more intense competition from emerging real-time collaboration apps, and a shift in enterprise customer expectations toward more flexibility and lower total cost of ownership.

As many mid and large enterprises prefer premises-based communications solutions due to security concerns, loss of control, cost and integration challenges related to hosted/cloud-based communications, enterprise communications vendors are presented with an array of growth opportunities, such as a greater adoption of collaboration tools in the workplace, a growing trend toward mobility in the new way to work and enhanced service and value through the use of advanced analytics and user adoption tools.

Additional growth opportunities are presented in terms of:
Connected work
Consumerization of IT has raised the bar for connected user experiences, especially for enterprise mobile apps. Connected Work is characterized by connected user experiences across devices, modalities, applications, and locations.
Social collaboration
Social collaboration represents a key component in realizing the vision of contextual, persistent, collaborative workspaces.
Video collaboration vision
The days of video conferencing as a stand-alone application are numbered.
Return on collaboration (ROC)
Broader than ROI, ROC gauges the impact of collaboration on key functional areas: R&D, sales, marketing, HR, IR, PR, and so on.

Vendors researched for this study include 3CX, Adtran, Alcatel-Lucent Enterprise, Altigen, ATCOM, Audiocodes, Avaya, AVST, BroadSoft, Cisco, Digistar, Digitro, Digium, Forninet, Fujitsu, Genesys, Grandstream, Huawei, IBM, Intelbras, Leucotron, LG-Ericsson, Lifesize, Logitech, Microsoft, Mitel, NEC, Panasonic, Polycom, Samsung, Snom, Sony, StarLeaf, Tadiran, Toshiba, Unify, Univois, Yealink, Yeastar, and ZTEL.

This report provides a detailed segmentation of the enterprise communications platforms & endpoints and video conferencing markets. Market forecasts are provided in units and revenues for TDM PBX line licenses; IP PBX line licenses; UC software clients; messaging platforms seats; IP Hard Desktop Phones; open SIP Hard Desktop Phones; Media Hard Desktop Phones; TDM Hard Desktop Phones; Video Conferencing Endpoints; and Video Conferencing Infrastructure. Revenues are provided by region, customer size, and sales channels breakdowns. Market shares are provided for each segment. The base year for this study is 2017 and each segment is forecast to 2023.