Industries Market Research Reports

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

The Software-defined Wide Area Network (SD-WAN) has advanced to the growth stage from an early growth phase of the product lifecycle. In Frost & Sullivans 2018 survey, we found that enterprises were aware of the benefits of SD-WAN and prepared for its deployment. Since then, enterprise decision-makers have focused on upgrading network capabilities ...

16 Jun 2021  |  Europe  |  Customer Research

Frost & Sullivan Cloud User Survey, European Edition, 2020

Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

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The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

Even if predictive maintenance were to become widespread in the manufacturing vertical, it would impact only one area of a manufacturer’s operations. BDA has the potential to leverage data collected through IoT—and almost 40 other areas—to do much more for manufacturing companies, in almost every corner of the enterprise. This report analyzes...

In this report, we examine the challenges enterprises face in migrating data and workloads to the cloud. We look at several approaches to handling data migration, as well as the benefits and liabilities of each approach from the enterprise customer’s perspective. Finally, we review the services offered by selected providers in the market.

This Stratecast report briefly explores why NoSQL databases came into existence in the first place; the pros and cons of these databases compared to relational DBs; how each of the two DB types is evolving to be more like the other; and how this has led to the development of SQL-based systems that can query all types of data. It then discusses two ...

In this report, Stratecast provides several views voiced by our analyst teams into the multiple dimensions of the communications marketplace, including those tied to: big data, business services, cloud, the connected home, consumer services, the operations & monetization functions, and secure networking. These prognostications are what form this, o...

This paper focuses on developments in service creation and fulfillment, and explains why their openness and flow-through operation are essential for supporting agility and competitiveness. Effective open and flow-through operations management solutions can ultimately address the business needs of a new era of service provider: the Digital Services ...