Industries Market Research Reports

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

The Latin American data center services market is growing; companies are beginning to understand the benefits of outsourcing infrastructure to a third party and are starting to lose their fear and mistrust of service providers. There are still considerable opportunities in the Latin American market, with providers expanding facilities and building...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

22 Sep 2020  |  Europe  |  Market Research

European Digital Risk Protection (DRP) Market, Forecast to 2024

The Digital Transformation of Businesses and the Evolving Threat Landscape Drive Market Growth

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Key Issues Addressed

Digitization and digitalization initiatives open up opportunities for customer intimacy and efficiency gains. The digital transformation of businesses and processes, along with customer expectation of a superior digital experience, will accelerate the adoption of digital tools. At the same time, enterprises must secure their digital assets – both...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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Key Issues Addressed

This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

22 Jul 2020  |  Europe  |  Market Research

Analysis of the European Endpoint Security Market, Forecast to 2024

A Stringent Regulatory Environment and Rising Privacy Concerns Among Consumers will Drive Demand for Endpoint Security Solutions i

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Key Issues Addressed

Data breaches are inevitable across every enterprise, and endpoints continue to be a popular vector of cyberattacks. In response, endpoint security tools have evolved from signature-based antivirus to advanced solutions. Endpoint security products include host-based software products that secure computing devices, including laptops, desktops, ne...

06 Jul 2020  |  Europe  |  Market Research

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

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Key Issues Addressed

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

The Customer Experience Outsourcing Services has undergone a significant shift in the last few years across the world and the European market is no different. The market in Europe is characterized by demand for specific languages, smaller markets, differences that may be unique to certain countries, and increasing demand for nearshoring, among othe...

The CALA UCaaS market exhibited strong performance in 2019, with double-digits growth in terms of users and high single-digit growth in terms of revenue. Future growth is expected and forecast in the double-digit rates zone, driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technol...