Industries Market Research Reports

As enterprises increase their use of both cloud and physical infrastructures to support a digital business, they require tools that enable easy, efficient, and consistent management of all environments. As such, hybrid cloud management platforms have evolved to provide common functionality across infrastructures, architectures, and vendors. For pla...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

A fierce competitive battle is raging at the Wide Area Network (WAN) edge, and this battle is far from over. The battleground is Software-defined WAN (SD-WAN), and the combatants are many. By applying application and network-aware algorithms to routing WAN traffic across multiple transport links, enterprises can more economically satisfy their grow...

The Software-defined Wide Area Network (SD-WAN) market has evolved from the early adopter stage to the early growth stage of the product lifecycle. Frost & Sullivan’s previous survey, in 2016, provided insights into the SD-WAN market as it was navigating through the early adopter stage. In the last two years, enterprise decision makers have equi...

Hybrid clouds are becoming a standard configuration in enterprise IT, with the majority of US businesses in 2018 having already deployed, or planning to deploy, a hybrid environment. In building their hybrid clouds, enterprises seek to create a seamless pool of resources across the business’s premises and the cloud. They also expect to centrally ...

The global Identity and Access Management market is a rarity in the communications industry’s software sector. It is a mature market of approximately 20 years, dating back to the early days of password management; yet, after continuous innovation and evolution in the face of serious scale, security, and productivity challenges, IAM is now enterin...

If any enterprises or technology pundits still doubted that hybrid cloud is the dominant IT model, last week’s announcement of AWS Outposts will change their minds. Amazon Web Services (AWS), the market leader and de facto inventor of the public cloud, surprised many in the market by launching a hybrid cloud solution that extends the company’s ...

For businesses operating in 2018, the “cloud journey” has been superseded by the “digital transformation journey.” Rather than an end unto itself, the cloud is now recognized as a means to achieving the agility, speed to market, innovation, and value they need to compete in the digital economy. Cloud services provide a strong foundation to ...

With managed cloud infrastructure services—also called Managed Infrastructure as a Service (IaaS)—businesses engage a third-party provider to procure, configure, manage, and/or maintain the cloud infrastructure supporting their workloads. But there’s an irony here. By definition, IaaS is on-demand, self-service, automated, elastic, and pay-pe...