Industries Market Research Reports

25 Feb 2016  |  Europe  |  Market Research

European Machine-to-Machine Outlook, 2015

Improved Enterprise Understanding of Solutions to Push Uptake, Telcos to Target More Segments for M2M Connections

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This research service updates the progress in machine-to-machine (M2M) opportunities from the telecom service providers perspective. There have been many new developments in the M2M space and the study takes stock of the service providers M2M strategies, as the market in Europe slowly progresses towards a broader spectrum of industries. The repo...

With the evolution of the cloud market, enterprises increasingly want more than scalability. They want operational stability and predictability as well. Recognizing the importance of the network, cloud providers are focussing on improving the network architecture connecting to their cloud platform. In this research service, the growing importance o...

WThis Market Insight examines the BPO providers in Europe that were recognized by Frost & Sullivan as skillfully negotiating this changing customer contact landscape throughout 2015: Atento, SNT Deutschland, Teleperformance, Transcom, and Webhelp

This is the second in a series of city case study publications as part of Frost & Sullivan's Real-Time Cities Research Programme. It is becoming increasingly evident that cities have an opportunity to stimulate economic growth by opening up their substantial sources of data to digital service innovators. To become true real-time cities, they want t...

This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...

The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business process outsourcing providers. The purpose of this buyers guide is to provide enterprise organizations in Europe, the Middle East, and Africa (EMEA) with a fundamental assessment of contact center...

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...