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05 Sep 2017  |  North America  |  Market Research
Analytics Ensure UC Performance, Adoption and ROI
Evolving Focus from Maintenance to Business Outcomes
As organizations strive to further reduce costs and increase productivity, they are seeking to expand their UC deployments to more sites, more users and are implementing additional applications to their workforce. In efforts to encourage more holistic end-to-end deployments, leading UC solution providers are evangelizing the positive impact UC has ...
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24 Aug 2017  |  North America  |  Market Research
North American Customer Relationship Management (CRM) Developments to 2022
Omnichannel Customer Experience (CX), Artificial Intelligence (AI), and the Internet of Things (IoT) Creating Opportunities
Customers are becoming more reliant on computer hardware, software, and services in their lives and work. And while customers have had to become more knowledgeable about the technologies they own, use, and access, there also have been critical changes to the customer support landscape. Meanwhile, today’s customers are more anxious and demanding o...
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24 Aug 2017  |  North America  |  Market Research
Customer Experience (CX)-Focused Contact Center Routing in North America, 2017
Evolving Customer Requirements, New Technologies, Changing Markets Drive Change
Customers have higher excellent CX expectations. They seek personalized short or no wait interactions with highly trained agents who are suited to serve their unique needs. Customers expect companies to understand the full context of their communications histories. They do not want to repeat information when switching channels, resuming conversat...
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18 Aug 2017  |  North America  |  Market Research
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 2
Key Developments to Drive Growth-Enabling Strategies and Tactics
In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...
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07 Aug 2017  |  North America  |  Market Research
The Business Benefits of Using a Hybrid DIY CDN Approach for Content Delivery
Hybrid CDNs Allow Companies to Address Content Delivery Challenges on a Global Scale
Companies are starting to shift to hybrid content delivery network (CDN) usage to address the lack of control over content delivery when and where it is most critical for customers. The hybrid CDN approach enables business advantages that ultimately boil down to optimizing performance within a content delivery ecosystem, which companies can create,...
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25 Jul 2017  |  North America  |  Market Research
North American Contact Center Location Trends, Forecast to 2022
A Stronger Economy & High Customer Expectations Are Driving Growth, but Automation and Income Changes Loom
Economic growth, consumer and business spending, and growing customer expectations for excellent customer experiences (CXs) are spurring higher American and Canadian contact center demand. As a result, CX-sensitive higher valued omnichannel contact centers will be set up, expand, and stay onshore, and return from nearshore and offshore locations, ...
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21 Jul 2017  |  North America  |  Market Research
The North American Mobile Asset Tracking (MAT) Market
Monitoring On-the-Move Cargo, Equipment and Machinery
Mobile asset tracking (MAT) is one of the top-growing categories among today's more complex mobile enterprise solutions. Mobile asset tracking is transforming into mobile asset management, as customer needs become more sophisticated and as sensor data and analytics become more critical to business success in verticals such as construction, energy e...
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20 Jul 2017  |  North America  |  Market Research
Critical and Actionable Customer Experience (CX) Trends, 2017 Part 1
Key Developments to Drive Growth-Enabling Strategies and Tactics
In a world of rapidly changing technologies, providing consistently excellent customer support can be challenging. Consider that companies today are developing a widening assortment of popular technology-driven products and services, as well as adding complexity to existing ones. Technology-enabled goods—such as appliances, automobiles, entertain...
$1,500.00
Special Price $1,125.00 save 25 %
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11 Jul 2017  |  North America  |  Market Research
Banking-as-a-Service to Bring Agility and Flexibility to Financial Services, Forecast to 2023
Open Banking Becomes a Key Influencer of Customer Satisfaction and Retention
Financial services industry has been remarkably disrupted by innovative technologies and new business models to-date. Customers are demanding more customer centric, digital solutions from banks as they are becoming more digitally aware of solutions that are being offered by companies outside financial services. The pace of innovation is rapid in fi...
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07 Jul 2017  |  North America  |  Market Research
Security Information and Event Management (SIEM)—Global Market Analysis, Forecast to 2021
The Transition to SIEM 3.0
Security information event management (SIEM) has a platform is entering iteration 3.0. SIEM products have been used traditionally by organizations for compliance reporting and auditing. SIEM can be the last chance to find a malicious binary before a cyber-attack detonates. More than incident detection, SIEM orchestrates other cyber security tools, ...
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Special Price $3,712.50 save 25 %