Industries Market Research Reports

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  1. 23 Dec 2020  |  Asia Pacific  |  Market Research

    Emerging Disruptive Technologies Powering the Asia-Pacific Industrial Internet-of-Things Market, 2020

    Future Growth Potential Beyond Connectivity Offers Unique Growth Opportunities for Telecommunication Services Providers

    The Asia-Pacific (APAC) region is considered a global hub for manufacturing and industry. Additionally, governments across the region are undertaking bold digital transformation programs to achieve advanced industrial capabilities, particularly regarding the Industrial Internet of Things (IIoT). However, despite the hype, there remains considerable...

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  2. 22 Dec 2020  |  Global  |  Market Research

    The State of the Cloud

    Results from the 2020 Frost & Sullivan Global Cloud User Survey

    The first months of 2020 separated the digitally mature from the pack. In response to COVID-19s economic chaos, including disrupted supply chains; shutdowns in physical facilities; and a shift in priorities from growth to health and safety, the companies best able to pivot were those that were already well into their cloud journeys. Such firms le...

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  3. 21 Dec 2020  |  Global  |  Frost Radar

    Frost Radar™: Cloud Access Security Broker (CASB), 2020

    Benchmarking Future Growth Potential

    The Frost & Sullivan report analyzes the global market for Cloud Access Security Brokers (CASB) and presents this in the Frost Radar™. This measures growth rates in addition to absolute revenues and combines them with several other factors to measure companies’ performance along the growth axis. Companies are also measured along an innovation a...

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  4. 18 Dec 2020  |  Europe  |  Market Research

    AI-powered Voicebots Turbocharging European Customer Journeys, 2020

    Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

    The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

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  5. 16 Dec 2020  |  Asia Pacific  |  Market Research

    Rightshoring Practices Transform Australia’s Customer Experience Outsourcing Services Market, 2020–2026

    Intelligent Chatbots and Virtual Agents to Boost Contact Center Efficiency

    Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

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  6. 16 Dec 2020  |  Asia Pacific  |  Market Research

    Demand for Outstanding Customer Engagement Fuels Thailand's Customer Experience Outsourcing Services Market, 2020–2026

    Lower Costs, Business Reslilency, and Access to Skilled Talent to Bring About Transformational Growth in the Outsourcing Space

    Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

    $2,450.00

    Special Price $1,837.50 save 25 %

  7. 16 Dec 2020  |  Asia Pacific  |  Market Research

    Demand for Omnichannel Customer Contact Powers Malaysia’s Customer Experience Outsourcing Services Market, 2020–2026

    Availiablity of a Multilingual Workforce to Attract Offshore Growth Opportunities in Customer Engagement

    Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

    $2,450.00

    Special Price $1,837.50 save 25 %

  8. 16 Dec 2020  |  Asia Pacific  |  Market Research

    Automation and Artificial Intelligence Fuel Japan’s Customer Experience Outsourcing Services Market, 2020–2026

    Rising Costs, Talent Saturation, and the Demand for Better CRM Integration to Enable Businesses to Outsource Customer Experience Processes

    Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

    $2,450.00

    Special Price $1,837.50 save 25 %

  9. 16 Dec 2020  |  Asia Pacific  |  Market Research

    Demand for Deeper Customer Engagement Drives Taiwan’s Customer Experience Outsourcing Services Market, 2020–2026

    Digital Transformation Initiatives and Value-added Services to Determine Future Growth Potential of CX Outsourcing

    Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

    $2,450.00

    Special Price $1,837.50 save 25 %

  10. 16 Dec 2020  |  Asia Pacific  |  Market Research

    Omnichannel and Automation Power the Philippines Customer Experience Outsourcing Services Market, 2020–2026

    Demand for Cost Savings, Business Flexibility, and Low Operation Costs to Ensure Competitive Intensity in the Customer Experience Outsourcing Market

    Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

    $2,450.00

    Special Price $1,837.50 save 25 %