Industries

The Asia-Pacific contact center applications market grew by 6.9% in 2022 and is projected to grow at a compound annual growth rate (CAGR) of 4.4% from $881.9 million in 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam...

This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...

06 Jul 2021  |  Asia Pacific  |  Market Research

Asia-Pacific Network Security Growth Opportunities

Stronger Demand for Integrated Security Appliances Continues to Drive Refreshment and Replacement Activities

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The overall APAC network security market is expected to grow at a CAGR 7.4% from 2020 to 2025. The network firewall segment will continue to be the driving force for the overall NWS market in the years to come, with a solid CAGR of 7.7% from 2020 to 2025. Stronger demand for secure SD-WAN and secure cloud edge services solutions is becoming a new d...

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

This research study analyzes the current and future trends of the Asia-Pacific enterprise videoconferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research serv...

The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

The Asia-Pacific (APAC) secure content management (SCM) market grew by 10.4% year-over-year (YoY) in 2019, declining slightly from 2018. Its top participants’ growth varied because of their different market approaches. The overall email security market is maturing with slowing but steady growth. Heavily driving its cloud-based deployments are...

The overall APAC network security market is expected to grow at 7.9% CAGR from 2019 to 2024. The wider region was led by the firewall segment due to its popularity in the market, followed by the IDS/IPS segment, and the SSL VPN segment. The network security market is still growing, albeit at a slower rate than in the past 5 years, and with varying ...