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The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

11 Aug 2022  |  Europe  |  Market Research

European Managed and Professional Security Services Market

Partnering with MSS/PSS Vendors to Advance Security Maturity

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The Managed Security Services Market is made up of security vendors who provide technology, expertise, and management for the private and public sector, but the customer retains control and oversight. Common services include DDoS protection or mitigation, managed firewall, vulnerability management, or breach & attack simulation. These services a...

The COVID-19 pandemic accelerated the remote working trend by at least 20 years across Europe. To enable remote workers, digital transformation initiatives that were intended to be rolled out over a period of years instead occurred in weeks or months. In the process, security issues were initially pushed aside or ignored altogether in the rush to e...

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...

The IT & communications industry continues to invest heavily in communications and IT solutions. Energy and utilities, healthcare, transportation, and manufacturing are also expected to increase ICT spending in the next 5 years. To enable ubiquitous connectivity, large investments need to be made by telecom operators as well as energy and utilities...

This market engineering report is designed to provide an overview for customers and solution providers of the landscape for the EMEA Contact Center Systems Market. It includes market sizing and the market share of the top suppliers in the EMEA market as well as the market forecast for the period, 2014-2020. It also includes key market drivers that...

The key challenges for agricultural suppliers are to match their food production with fluctuating demand and to comply with regulations that protect the food chain from contamination. Internet of Things (IoT) technologies help tackle market inefficiencies by monitoring conditions at every stage of production. Using sensors in combination with data...

With rapid technological advances in IoT, the number of connected devices is expected to be about 20 billion by 2020. This calls for an effective contribution from start-ups, as their lean structure is especially conducive for speedy development and growth. However, other ecosystem participants such as large tech companies and venture capitalists (...

Mobile security has been largely ignored as something that can be addressed with EMM, MAM, and mobile AV solutions. However, mobile malware and well-crafted mobile configuration profiles can evade these solutions without rooting or jailbreaking the phone. Smartphone and tablet users are line-of-business workers and do not understand the risks of us...