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06 Dec 2021  |  North America  |  Customer Research
The Changing State of Retail Customer Care
Growth Opportunities Rise in the Dynamic North American Retail Market
The retail industry had undergone significant change in the past decade, witnessed by the shift from in-store to online shopping and digital engagement. Digital customer care rapidly expanded with new channels on the web, mobile apps, and social media, and older channels, such as chat and interactive voice response (IVR), embellished with new tech...
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21 Oct 2021  |  Europe  |  Customer Research
Impact of COVID-19 on Healthcare Contact Centers
Acceleration in WAHA, Self-Service & Cloud Investments
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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02 Sep 2021  |  North America  |  Customer Research
US SD-WAN End User Survey Analysis, 2021
IT Resource Optimization, Centralized Network Management, and Improved Cloud Connectivity Drive Growing SD-WAN Adoption
The Software-defined Wide Area Network (SD-WAN) has advanced to the growth stage from an early growth phase of the product lifecycle. In Frost & Sullivans 2018 survey, we found that enterprises were aware of the benefits of SD-WAN and prepared for its deployment. Since then, enterprise decision-makers have focused on upgrading network capabilities ...
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16 Jun 2021  |  Europe  |  Customer Research
Frost & Sullivan Cloud User Survey, European Edition, 2020
Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud
The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...
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18 Dec 2019  |  North America  |  Strategic Forecasting
Container Management 2.0
Next-Gen Platforms Package Management, Orchestration and Services for a Streamlined User Experience
As enterprises execute their hybrid cloud strategies, they are looking to simplify critical functions, such as: --moving applications across various infrastructures --optimizing legacy applications --introducing new functionality and services to legacy and cloud applications Increasingly, they are choosing to build and deploy applications in con...
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06 Dec 2019  |  North America  |  Strategic Forecasting
Latin America State of the Hybrid Cloud 2019 - Results from the 2019 Frost & Sullivan Cloud User Survey
The Frost & Sullivan Global Cloud User Survey tracks perceptions and behaviors related to business cloud decisions. By analyzing Latin American results, in comparison to other regions, we can identify and explore key determinants of cloud mindset and momentum in the region. The current survey was conducted via web in April 2019, garnering respons...
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21 Nov 2019  |  North America  |  Strategic Forecasting
The Hybrid Cloud Landscape - Perspectives from the 2019 Frost & Sullivan Cloud User Survey
This year’s survey—the first to collect cloud perception data from businesses around the globe—was conducted via the Internet in April 2019. The survey garnered responses from 1266 IT decision-makers from around the world who are responsible for the purchases of IT infrastructure, software, or services for their respective firms. Cloud is re...
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15 Nov 2019  |  North America  |  Strategic Forecasting
Blockchain-Enabled Data Protection
Acronis Notary Assures Data Authenticity of Files and Signatures
In some ways, digitization doesn’t change what we do, only how we do it. Consider the safeguarding of precious intellectual assets (such as documents and creative works). Whether physical or digital, such assets may need to be protected from: --Access by unauthorized persons – Private documents need to remain private. Physical assets may be st...
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25 Oct 2019  |  North America  |  Strategic Forecasting
The Cloudera Data Platform - Making Easy, Optimized Analytics a Reality in the Hybrid Era
As businesses tap new technologies to gain a competitive edge, they are increasingly adding next-generation services like advanced analytics, artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), and blockchain to their applications. According to a 2019 Frost & Sullivan survey of IT decision-makers, adoption of these techno...
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