Industries

While many cities claim to be in the process of becoming smart cities, most of their initiatives center on green concepts only. The goal of a smart city is to solve major problems through modern management and greater interaction between citizens and institutions to achieve a better quality of life. Frost & Sullivan has identified 8 parameters that...

This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...

The Internet of Things is an emerging concept based on the vision of a fully connected world. Seamless connectivity between things, people, processes, and data anywhere, anytime, and in any condition is the ultimate goal. This market insight maps the Latin American IoT market by presenting a market overview, opportunities for several industry verti...

The objective of the study is to present the current scenario and future insights of the Big Data market in Brazil, Colombia and Mexico. The study gives an overview of the Big Data Analytics market, exposing its drivers and restrains in the region and also a section with the perception and interest of 313 Brazilian companies.

In this study, Frost & Sullivan identifies key areas across the healthcare sector where the benefits of technology are most acutely felt. It analyzes the key drivers and restraints for technology adoption by the healthcare institutions as well as identifies major IT trends in the healthcare sector in Brazil such as mobility, cloud computing, market...

In this market insight, Frost & Sullivan maps the Latin American Cloud Computing market by providing the market revenue forecast from 2015 to 2017 segmented into platform as a service, software as a service, and infrastructure as a service. It also presents a revenue breakdown for the main countries of the region including Brazil, Mexico, Argentina...

The year 2014 has witnessed continued upheaval in the ICT industry, including an upsurge in over-the-top (OTT) activity, the launch of viable low-cost smartphones, and major changes in the competitive landscape as a result of both partnerships and mergers. Frost & Sullivan's ICT research team has conducted an extensive analysis, including a combin...