Industries Market Research Reports
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23 Dec 2021  |  Asia Pacific  |  Market Research
Evolution of Omnichannel Customer Engagement
Digitalization Accelerates in an Omnichannel World – A Perspective on Asia-Pacific Region
2020 created a perfect storm of challenges for the contact center industry. Organizations struggled to deliver on products and services since the COVID-19 pandemic broke out. During this uncertain time, it was even more important to listen and engage with customers and ensure the delivery of continued experiences. To address this, organizations had...
$2,450.00 -
09 Nov 2021  |  Asia Pacific  |  Market Research
Australian Data Center Colocation Services Growth Opportunities
Hyperscale Demand to Drive the Growth Pipeline for Data Center Colocation
Australia is one of the key data center colocation service markets in the Asia-Pacific region. Driven by the accelerated deployment of digital transformation initiatives, government support, the growing requirement to process enterprise data, and the adoption of disruptive technologies, the demand for data center services is expected to continu...
$2,450.00 -
21 Oct 2021  |  Europe  |  Customer Research
Impact of COVID-19 on Healthcare Contact Centers
Acceleration in WAHA, Self-Service & Cloud Investments
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
$4,950.00 -
03 Sep 2021  |  Asia Pacific  |  Market Research
Singapore Data Center Colocation Services Growth Opportunities
Hyperscale Demand Will Drive the Growth Pipeline for the Data Center Colocation Market
Singapore is a leading data center colocation services market in the Asia-Pacific region. With increasing digital transformation, favorable government policies, and a business-friendly market, the market is expected to maintain robust growth. Enterprises are shifting their focus toward disruptive technologies and 5G implementations to boost colocat...
$4,950.00 -
31 Aug 2021  |  Asia Pacific  |  Customer Research
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employe...
$4,950.00 -
25 Aug 2021  |  Asia Pacific  |  Market Research
State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
During the Pandemic, Companies Have Become Increasingly Dependent on the Cloud to Deliver CX, and this Trend is Likely to Gain Further Momentum
The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...
$4,950.00 -
08 Jul 2021  |  Asia Pacific  |  Market Research
Philippines Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products and services, and various touchpoints. Frost & Sullivan evaluates the customer experiences of the telecommunications sector in the Philippines, examining the critical factors influencing customer behavior through...
$4,950.00 -
07 Jul 2021  |  Asia Pacific  |  Market Research
Philippines Retail Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...
$4,950.00 -
06 Jul 2021  |  Asia Pacific  |  Market Research
Asia-Pacific Network Security Growth Opportunities
Stronger Demand for Integrated Security Appliances Continues to Drive Refreshment and Replacement Activities
The overall APAC network security market is expected to grow at a CAGR 7.4% from 2020 to 2025. The network firewall segment will continue to be the driving force for the overall NWS market in the years to come, with a solid CAGR of 7.7% from 2020 to 2025. Stronger demand for secure SD-WAN and secure cloud edge services solutions is becoming a new d...
$15,000.00 -
05 Jul 2021  |  Asia Pacific  |  Market Research
Japan Data Center Colocation Services Growth Opportunities
Increasing Enterprise Cloud Adoption and Accelerating Digital Transformation Initiatives Boost Colocation Services Growth Pipeline
Japan is an important data center colocation services market in Asia-Pacific. Increase in enterprise digital transformation initiatives, well-developed network and connectivity infrastructure, and rise in cloud technology adoption are expected to drive the markets continual growth. Surge in colocation services demand prompts services providers to i...
$4,950.00