Industries Market Research Reports

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

According to business respondents to the 2023 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspects of digital transformation. As such, companies continue to build hybrid, multicloud environments to support strategic business goals, such as revenue growth, rapid response to market dema...

Typically, healthcare sector organizations have managed to keep themselves isolated from cybersecurity threats by air-gapping their internal systems. As the result of continual digitalization initiatives and the rapid adoption of bring-your-own-device and Internet of Things-enabled devices, however, the healthcare sector has found itself connected ...

When considering government sector cybersecurity preparedness, most think about national security or military defense systems. However, public sector organizations widely utilize digital infrastructure across many tasks, necessitating security protection to safeguard data on citizens, government officials, organizations, and critical operations. ...

Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...

Frost & Sullivan's Voice of the Enterprise Security Customer study on cloud security is a high-level overview of trends in the cloud security sector that also groups vendors based on ranges of net promoter score (NPS). A more granular view of the survey data, including specific NPS for vendors, is available in the full version of Frost &...

Software-defined wide area network (SD-WAN) solutions continue to gain traction among enterprises trying to achieve network agility, cost containment, and consistent and secure app performance at the edge and branch locations. SD-WAN enables organizations to flexibly route traffic over a choice of network technologies based on their application nee...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

Small and medium-sized businesses (SMBs) are hastening to the cloud. Similar to their large counterparts, they are transforming to a digital-first business, with the cloud as a foundation. According to Frost & Sullivan's 2022 global cloud user survey, 78% of SMBs use public cloud for at least some of their business applications and data. This repre...