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  1. 30 Dec 2022  |  North America  |  Market Research

    The Looming Recession and its Impact on Cloud Markets

    Enterprise Perspectives on IT Spend in 2023

    Is the global economy on the brink of a recession This has been amongst the most hotly debated questions of 2022. Politicians, analysts, economists, and businesses all seem to have differing perspectives on the topic. Some anticipate a bleak 2023, with an economic environment akin to the Great Recession of 2007–2009. Others sport a rosier outlook...

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    Special Price $2,082.50 save 15 %

  2. 23 Dec 2022  |  North America  |  Market Research

    Global Customer Relationship Management Growth Opportunities, 2022

    Uncap Future Growth Potential with CRM Technology

    To deliver a great customer experience, organizations today want a single view of customers across all touchpoints, which can be achieved through customer relationship management (CRM) solutions. The goal for businesses is to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing,...

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    Special Price $2,082.50 save 15 %

  3. 23 Dec 2022  |  North America  |  Market Research

    North American Managed SD WAN Growth Opportunities, 2022

    Flexible and Secure Networking Supports Transformational Growth

    Software-defined wide area network (SD-WAN) is a software approach to managing and controlling the underlying enterprise network technologies to optimize costs and application performance. SD-WAN delivers the flexible, scalable, high-performance, and intelligent networks that enterprises need to support their complex configurations, which include c...

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  4. 19 Dec 2022  |  North America  |  Market Research

    Global Privileged Access Management Solutions Growth Opportunities

    Growing Complexity of IT Environments and Surge of Privileged Identities Driving Future Growth Potential

    Pandemic-induced changes in business environments have led most organizations to shift to a hybrid workforce. A significantly larger number of employees are working remotely, leading many corporate services and applications to shift to cloud environments. With the resultant increase in the number of remote privileged users and systems that orga...

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  5. 07 Dec 2022  |  Asia Pacific  |  Customer Research

    Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022

    Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics

    When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

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    Special Price $4,207.50 save 15 %

  6. 01 Dec 2022  |  North America  |  Market Research

    Top Takeaways from the 18th Annual Customer Contact West—A Frost & Sullivan Executive Mindxchange

    Employee Engagement Rises to the Top of Business Objectives

    This paper will provide the top takeaways from the insightful the 18h Annual Customer Contact West: A Frost & Sullivan Executive MindXchange and showcase some real-life examples of companies that successfully managed the challenges that COVID-19 brought forth and their plans to manage through the economic downturn companies are dealing with today. ...

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  7. 30 Nov 2022  |  Asia Pacific  |  Market Research

    Asia-Pacific (APAC) Managed and Professional Security Services Market

    The Shortage of Cybersecurity Professionals is Driving MSS and PSS’ Future Growth Potential

    As many companies in Asia-Pacific are going through a digital transformation, the threat landscape has widened due to the incorporation of emerging technologies, such as cloud and IoT, in business operations. With the looming threat of cyberattacks caused by this expanding threat landscape, companies are realizing that they cannot solely rely on in...

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    Special Price $4,207.50 save 15 %

  8. 18 Nov 2022  |  North America  |  Market Research

    Latin American Data Center Colocation Services Growth Opportunities

    Future Growth Potential Enhanced by Increasing Hyperscale Demand, Continuous Investments, and Enhanced Digital Transformation Initiatives Across the Region

    Data centers are the backbone of the digital economy. In today's digital world, enterprises and governments must rely on best-in-class data centers and digital infrastructure. Enterprises are increasingly outsourcing their data operations to third-party data center colocation service providers. Implementation of digital transformation initiatives,...

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    Special Price $2,082.50 save 15 %

  9. 28 Oct 2022  |  North America  |  Market Research

    Wholesale Carrier Ethernet Services Update, United States, 2022

    Pricing Compression and Market Maturity Attributed to Declining Revenue Growth Rates

    In this report, Frost & Sullivan focuses on leading service providers of comprehensive wholesale carrier Ethernet services in the US market. The US wholesale carrier Ethernet services market has started to experience negative revenue growth rates, primarily due to price compression and market maturity. The report delivers market forecasts for US wh...

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    Special Price $2,082.50 save 15 %

  10. 27 Oct 2022  |  Asia Pacific  |  Market Research

    Asia-Pacific Customer Experience Outsourcing Services, Growth Forecast to 2028

    The Future Growth Potential of Customer Experience Outsourcing Services is Driven by the Need for Digital Competency and Rightshoring Capabilities

    This study provides forecasts for the customer service (CX) outsourcing market in the Asia-Pacific for 2023 to 2028. Improving CX has been a consistent priority for organizations across the board for the last few years, with decision-makers realizing that providing a superior CX is a must for any company that wants to stay relevant. This is bringin...

    $15,000.00

    Special Price $12,750.00 save 15 %