Industries

Agentic AI now decides and acts inside live customer interactions, approving a refund, denying a claim, escalating a complaint, or promising a remedy the company must honor. The accountability and control architecture most enterprises rely on was built to review human work after the fact, and it cannot monitor a decision an AI agent makes in millis...

The continued penetration of high-speed broadband services into advanced mobile devices, developments in the cellular machine-to-machine (M2M) and Internet of Things (IoT) markets, and the resurgence of unlimited mobile plans are the top drivers of the North American mobile services market. This tracker presents metrics for leading mobile operators...

Banking and financial services are entering a new phase of transformation as AI evolves from a supporting tool into an autonomous enterprise capability. This outlook examines six interconnected opportunities: agentic AI for autonomous operations, real-time AI auditing, regulatory intelligence and compliance orchestration, behavioral fraud analytics...

Direct-to-device (D2D) connectivity and 3GPP NTN standards are reshaping the satellite IoT market. Release 17 enabled satellite NB-IoT through standard cellular modules, SIMs, and devices. The shift to 5G New Radio NTN supports higher-throughput, delay-sensitive services, such as direct-to-smartphone voice and broadband. Integrated platforms combin...

Cloud has become an established component of enterprise technology strategy in Latin America, but adoption has not necessarily reduced complexity. Many organizations now operate fragmented environments: public cloud, private cloud, on-premises infrastructure, legacy applications, SaaS platforms, and multiple data architectures. As a result, the st...

The global public cloud services industry is shifting from an era focused primarily on cloud migration and cost optimization to one centered on control, trust, intelligence, and measurable business outcomes. Enterprises are no longer asking whether workloads belong in the cloud. Instead, they are determining which cloud architectures can best suppo...

Data from Frost & Sullivan's IT Decision Maker survey shows that government communications are entering a decisive new phase. The research finds that modernization is moving beyond routine technology replacement. Agencies now want communications platforms that improve public services, support employees, strengthen trust, and deliver measurable outc...

For years, while cameras drew the attention and budget in meeting rooms, audio was often a second thought. That assumption has expired. Audio now sits at the center of meeting equity and collaboration effectiveness, because even the sharpest image is useless if people cannot be heard and understood accurately.In AI-enabled rooms, microphones are be...

The global market for agentic orchestration platforms is entering a pivotal phase of transformation as enterprises shift from isolated artificial intelligence (AI) experimentation to production-scale deployment. This study examines how organizations are moving beyond pilot initiatives toward embedding agentic systems into enterprise workflows, rede...