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  1. 22 Feb 2019  |  South Asia, Middle East & North Africa  |  Market Research

    Indian Contact Center Applications and Services Market, Forecast to 2022

    Businesses Seek New-age Contact Center Technologies Such as Analytics, Artificial Intelligence, and Advanced Workforce Management to Enhance Customer Experience

    Almost all the businesses are gowing customer-centric and are building strategies revolving around their customers’ preferences. Companies that have failed to observe the trend have either ceased to exist or are witnessing a decline in growth. Organizations want to know what their customers think about their brands and want to understand the unde...

    $1,500.00
  2. 17 Dec 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Omnichannel Customer Interaction Solutions in India

    Seamless Interactive Experience Leading to Customer Retention

    Maintaining global competitiveness is a complex pursuit for enterprises across industry verticals. Intensifying competition in the business-to-consumer space, with decreasing customer loyalty and higher customer expectations, is proving to be a challenge for product and service providers. This market insight examines the emerging trends in the omni...

    $1,500.00
  3. 17 Jun 2014  |  South Asia, Middle East & North Africa  |  Market Research

    Evolving Hosted Unified Communications Services Market in India FY 2014

    The Bring Your Own Device Phenomenon is Expected to Drive the Market in the Near Future

    The bring your own device (BYOD) phenomenon is expected to positively influence the adoption of unified communications over the next few years. The market segments covered in this study are hosted services for audio conferencing, managed video conferencing, software video conferencing, Web conferencing, call center, email, and voice. Verticals cove...

    $1,500.00