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  1. 24 Dec 2020  |  North America  |  Market Research

    North America Customer Experience Outsourcing Services, Forecast to 2024

    Virtual Agents and Remote Interactions Create New Growth Opportunities

    This study examines the trends in the North America customer experience outsourcing (CXO) services market and forecasts the market size. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining operations and increasing revenue. The businesses that wil...

    $2,450.00
  2. 18 Dec 2020  |  Europe  |  Market Research

    AI-powered Voicebots Turbocharging European Customer Journeys, 2020

    Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

    The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

    $2,450.00
  3. 24 Nov 2020  |  Asia Pacific  |  Market Research

    Customer Experience Outsourcing Services Market in Southeast Asia Boosted by the Experience Economy

    The Need for Digital Technologies and Rightshoring Capabilities is Transforming the Industry

    The experience economy is forcing organizations around the world to rethink how they do business. They can no longer simply focus on selling goods or providing services at a single point in time. Todays digitally savvy consumers demand constant connection and memorable experiences through easy access to information, ongoing interactions with brands...

    $2,450.00
  4. 09 Nov 2020  |  North America  |  Market Research

    Top Takeaways from Frost & Sullivan’s Customer Contact Virtual

    How Businesses Successfully Overcame COVID-19 Challenges

    Frost & Sullivan launched the first ever virtual customer contact event. The new platform proved successful for an interactive Executive MindXchange, despite the obstacles COVID-19 created for such events. We had a full house, where the majority of people stayed engaged on the event platform throughout the program. Moving from session to session wa...

    $2,450.00
  5. 05 Nov 2020  |  Latin America  |  Market Research

    Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025

    New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities

    The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

    $8,000.00
  6. 07 Sep 2020  |  Europe  |  Market Research

    Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

    CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

    This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

    $4,950.00
  7. 02 Sep 2020  |  Global  |  Market Research

    Digital Trends in the Retail Industry, Global, 2019–2021

    Gain a 360 Degree Perspective on Critical Success Factors

    The top digital transformation drivers for retailers over the next two years will be to improve customer experience (CX) and their marketing capabilities. Retailers will also leverage digital technologies to manage their supply chains and improve their operational efficiency. Internet of Things (IoT), augmented reality (AR), and artificial intellig...

    $1,500.00
  8. 31 Aug 2020  |  North America  |  Market Research

    Contact Center Buyers Guide, North America, 2020

    Business Agility, Flexibility, and Innovation Present Growth Opportunities in Changing Times

    New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

    $3,000.00
  9. 06 Jul 2020  |  Europe  |  Market Research

    European Customer Experience Outsourcing Services Market, 2020

    Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

    The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

    $3,000.00
  10. 01 Jul 2020  |  Europe  |  Market Research

    European Customer Experience Outsourcing Services, Forecast to 2024

    Growing Customer Demand for Business Resiliency Will Increase Adoption of Outsourcing Services

    The Customer Experience Outsourcing Services has undergone a significant shift in the last few years across the world and the European market is no different. The market in Europe is characterized by demand for specific languages, smaller markets, differences that may be unique to certain countries, and increasing demand for nearshoring, among othe...

    $4,950.00