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06 Dec 2023  |  Global  |  Market Research
A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
Employee Experiences Top Priority for 2024
The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improvi...
$2,450.00 -
16 May 2023  |  Global  |  Market Research
Beyond ChatGPT—Understanding the Impact of Large Language Model Driven Generative AI
How the Contact Center Industry is Benefitting from AI Innovation
The recent introduction of ChatGPT from artificial intelligence (AI) firm OpenAI has captured the imagination of the world and moved AI further into mainstream conversation. ChatGPT is “humanizing” AI in a way that has not been experienced before, generating impressive content from relatively simple requests (or prompts) written in natural lang...
$2,450.00
Special Price $2,205.00 save 10 %
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10 May 2023  |  North America  |  Customer Research
Retail Contact Center Growth Opportunities in North America—2023
Successful Providers Must Bridge the Physical and Digital Realms
Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...
$4,950.00
Special Price $4,455.00 save 10 %
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28 Apr 2023  |  Global  |  Customer Research
Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Patients are consumers and expect excellent customer service for every product and service they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming the norm. These solutions includ...
$4,950.00
Special Price $4,455.00 save 10 %
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23 Mar 2023  |  North America  |  Market Research
Conversational AI is Now the Heart of Customer Experience
Consumer Demand for Self service Options and Employee Need for More Engaged Experiences Drive Contact Centers’ Technology Adoption
Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...
$2,450.00
Special Price $2,205.00 save 10 %
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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
$4,950.00
Special Price $4,455.00 save 10 %
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22 Dec 2015  |  North America  |  Market Research
North American Contact Center Outsourcing Market
Digital Transformation Drives Vendor Consolidation
This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...
$6,000.00
Special Price $4,500.00 save 25 %
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19 Oct 2015  |  Global  |  Market Research
Global Contact Center Systems Market
Emerging Regions Key for Growth in a Mature Market
This market analysis research provides global market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides global market sizing and forecasts by produc...
$4,950.00
Special Price $3,712.50 save 25 %
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25 Sep 2015  |  North America  |  Market Research
Enterprise Data Storage Market Insights
Future Technologies and Trends Will Drive Market Growth
This market insight identifies and discusses the current state of the enterprise data storage market. It highlights the major trends that characterize the market at present as well as the future technological trends that are expected to influence it. It identifies the effects of these trends on data centers globally. The study also analyzes the bus...
$2,450.00
Special Price $1,837.50 save 25 %
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23 Sep 2015  |  North America  |  Market Research
2015 North America BPO Mergers & Acquisitions Update
Contact Center Outsourcing Growth at Warp Speed
The North American Customer Care Outsourcing market is going through monumental changes that impact service delivery models, locations of delivery centers, and market strategies. BPO service providers in the customer care, support and sales arena, are rapidly expanding their presence around the globe to tap into new clients, acquire expanded langua...
$1,500.00
Special Price $1,125.00 save 25 %