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30 Dec 2022  |  North America  |  Frost Radar
Frost Radar™: Global Communications Platform as a Service (CPaaS) Market, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...
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26 Oct 2022  |  North America  |  Frost Radar
Frost Radar™: North American UCaaS Market, 2022
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is becoming increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This market analysis provides a perspective on key market trends as well as an assessment of 30 growth and inn...
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Special Price $4,207.50 save 15 %
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21 Sep 2022  |  Europe  |  Frost Radar
Frost Radar™: European UCaaS Market 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Digital technologies and cloud communications and collaboration services, in particular, have provided solutions to European businesses and public sector organizations looking to bridge physical distances across employees, customers, suppliers, and partners. Flexible consumption models, mobile-ready solutions, and collaboration-rich user experience...
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25 Mar 2022  |  North America  |  Customer Research
2022 UCC Industry Predictions
Transition to the Next Normal Requires Business Agility and Employees Equipped for Success
Affects of the pandemic, particularly widespread remote work and work from home practices, will have lasting impact on how people work and the communications and collaboration tools they use. The year 2022 promises to be a year of transition as COVID-19 infection rates decline globally and as end user organizations of all sizes, industries and regi...
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03 Mar 2022  |  Global  |  Customer Research
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
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20 Jan 2022  |  Global  |  Customer Research
Evolving the Role of Telecom Operators in the Global Cloud Communications Value Chain
Telephony and Platform Integrations Drive Growth Opportunities for Advanced Connectivity Services
Business communications have evolved over the years to include a plethora of new communications and collaborations tools, such as video meetings, team spaces, business short messaging services (SMS) and more. Many businesses have also moved their call control (private branch exchange (PBX)) and collaboration tools to the cloud and adopting advanced...
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12 Jan 2022  |  North America  |  Customer Research
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry
Marketing, Sales, Product Management and Customer Care Must be Digitized to Boost Customer Value
An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...
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20 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: Cloud Meetings and Team Collaboration Services Market, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectivel...
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03 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: North American UCaaS Market
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robu...
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21 Oct 2021  |  Global  |  Customer Research
Business Implications of Programmable Communications
CPaaS and APIs Open Enterprise Communications to Positively Impact Business Outcomes
In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...
$4,950.00
Special Price $3,712.50 save 25 %