Industries

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

Water scarcity is hindering the future of Africa, as water plays a crucial role in most of the operations in the continent. A number of Southern African countries are experiencing extreme climatic conditions such as floods and drought in the same year, making it difficult for planning future investments in the sector. Therefore, the need for carefu...